Boots Opticians Morley

Very friendly staff didn't keep us waiting and we're patient as we spent ages choosing the right frames

My eye test yesterday was very quick and rushed. I don't think adequate time was given to me to respond to the various lenses. I had purposely booked 2 appointments, firstly for the eye test and secondly for a contact lenses consultation. I put the contact lenses in with the optician and then went back into the store to be briefed on how to look after the lenses, what I can and can't do etc, and "brief" was a key part of that. I was given flyers which is the only way I've known what to do so far. As I was leaving I had to ask if I was going to pay because they were quite happy to just let me leave, before realising I needed to pay £25. As I stepped out the store they called me back as they had forgotten to do 2 further tests, including photos of the back of my eyes and the one where you look at the red dot and count the white flashes. I didn't realise until after I left and my boyfriend told me that the lady was in charge of pressing the next sequence as I has said 4 times "it is going too fast" and I didn't have time to spot most of them. In fact I missed a few because she was clicking so fast. I have an appointment next Tuesday thank goodness because my prescription has worsened and no one asked me what I wanted to do about my glasses at the moment which will need to be altered. My contact lenses are my new prescription and are not as clear as my old prescription glasses. There wasnt anyone else in the store waiting for an appointment so I don't understand why I had to be so rushed. The ladies in store were more bothered about the computers being down than helping me. Although I have an appointment on Tuesday I am thinking about cancelling and going to another store.

Very friendly service with clear recommendations

Very helpful and friendly staff. I was looking to get new contact lenses and was given great options and also the benefits of purchasing these with boots was explained. The benefits are very appealing and I will no doubt get my contacts through boots after my free trial. Extremely happy with boots overall as I had the eye test and contact lense trial free with a voucher and as a result they have gained my custom. In general, brilliant customer service, affordable and more points and perks for me!

Once it was decided I needed new glasses the assistant, Sue, couldn't have been more helpful. However the other staff all seemed to disappear upstairs somewhere and when a customer came into the shop and Sue called for someone to come, no one appeared, so after about 10 minutes I suggested Sue dealt with her, however the lady said she would come back later. Having said that I cannot fault the treatment/attention I had, but feel someone should have been prepared to see to the other lady.

No further comments.

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1st time iv used boots opticians always gone to Specsavers but after my last eye test n glasses having to be altered numerous times I decided to change I was very impressed with the whole sevice just waiting for my glasses now

The optician was great, friendly and professional

Felt a little disorganised, like communication between staff was a little lacking at times.