Boots Opticians London - Tottenham Court Road

Am very satisfied with the whole process of check up, assessment, prescriptions, choosing and ordering two pairs of glasses. The staff who served me - from recption, through specialist, to sales person - were all polite and incredibly helpful. Also i feel that the two pairs of glasses reccommended are fairly priced. Many thanks.

I had a free voucher to have an eye test because I was due one. The eye test went smoothly. But after i was forced by the staff i desperately need to get their glasses because it was the opticians recommendation and I am pregnant. He made it sound like it was a life and death kind of thing. He wouldnt even let me leave just to go to toilet (pregnant issues! Peeing a lot!) i had to call my partner to come and talk to them because they werent listening that they cannot force me. My glasses would have cost more than a £100 bec the lens alone cost 80£ then add the cost of the frame.

I visited this store few weeks ago, the service by a young chap named Mubinel was exceptional. He always goes above and beyond for his customers and tries to cater to my needs. He is very welcoming and approachable, any questions I had he answered them all. The optician is also lovely and always provides a good service, I always feel satisfied. These two together are a very good team and boots have gained a loyal customer. Thank you for the service!

My contact lens product was inexplicably changed after my most recent consultation. I called up the branch (after a few iterations of being routed through to the main contact lens helpline). At first, I was promised a callback from my optometrist to explain the change. That callback never came. I called again, and was told I needed an appointment. That appointment got cancelled due to staff sickness, so I was given one a week later. By now, it was approx. a month since my initial call, during which time I had been suffering poor vision and comfort with the new lens product. The optometrist herself was efficient and clear. She informed me that the lens product had been changed by error (not by her), and also that the appointment was WHOLLY UNNECESSARY. She apologized and made the necessary updates, so I am now getting the correct lenses again. So, all should now be well, but I am unhappy that I had to take almost an hour out of work for an unnecessary appointment, and chase the issue by 'phone myself when the solution was simple. I found the other staff in the branch unknowledgeable and, in one case, having an air of disinterest.

As always this was a pleasant experience and I feel I can trust Boots Opticians with my eye care needs.

Very friendly and professional. Everything was clearly explained. I do not like the central booking system - it seems that two different systems are operated between the central system and the local branch and they don't communicate with each other. I recently updated my address and it seems not to have gone through to both systems. The customer shouldn't have to do this twice.

I chose to go to Boots for my eye test and pay the extra money because they are supposedly of very high standard and are very well known. However, when I went into Boots to book an eye test I was very rudely directed to the correct desk to book and was extremely disappointed with the service. I asked to book an eye test which was booked with no problem however no further information was given to me. It was only half way through my eye test that I was told that there are two different types of eye tests, one for contact lenses and one for glasses and I was booked to have the incorrect test as I was not explained the options or asked which one I needed. Not one member of staff seemed to care about this problem and were reluctant to help me. I was clearly distressed by the end of the test, however my payment was taken with no problem, I was not asked by the member of staff if I was ok and no one asked me if I was happy/satisfied with the test - which I most definitely was not. The Locum Optometrist was not friendly and seemed to get the test done as quickly as possible and I was not happy with the prescription she gave me.

I was completely satisfied with my appointment. Each person who worked with me was helpful and friendly. The Optometrist, Aashika Davda, was outstanding and I hope to see her for as long as possible. She was kind, careful, considerate, informative, knowledgeable and professional. I look forward to going back for a new pair of glasses and for a yearly check up. Thank you Boots!

Very friendly and informative optometrist

Clear explanation of tests. Friendly manner