Boots Opticians Exeter

I had an interview at Boots in Exeter in the optician department, and they were really mean to me. They belittled me and laughed at me in a gang. They were rude about customers behind their backs and they called them names swearing all the time. The managers phone kept ringing in the interview and they kept laughing and not answering it. They were so rude and made feel very upset. They didn’t help me they got rude and really abrupt and told me I should know what to do. Very belittling, I would never tell anybody to ever go there ever.

Quite simply the most disgraceful customer service I've ever experienced. 1 star is too much. I purchased some glasses from Exeter High Street store last year and my experience with this store in the past 12 months has been extremely unprofessional and disappointing. I work up to 16 hour days in front of a computer with many screens and needed glasses that would help protect my eyes from the glare. I paid for an eye test and purchased some glasses at the cost of around £300. I waited 2 weeks for the glasses to arrive and then went to collect THEM. During this 2 week wait, I had moved house now making a visit to this store a 3 hour round trip. When I picked my glasses up the right eye lens was so blurry I couldn’t see a thing so they had to send them away for another fortnight. I then made another 3 hour trip to collect the glasses and they were better. I’m not sure they are 100% accurate but I simply couldn’t wait any longer as I needed them for my work. The case they came in was so flimsy one of the staff replaced the case with a hard case to protect them. At the time I thought this was a great idea but in hindsight the fact the case is much larger than the glasses is a major attribute to why the arms loosen all the time due to them bouncing around when they are in my bag. I was promised a refund on the botched eye test if I purchased more glasses. Surely I should get a refund for the eye test anyway as it was due to incompetence that the mistake was made? After the summer, the arms of the glasses were so loose I took them in to be looked at. They tightened them for me and they felt better but after a couple of hours wear the left arm started to dig in to my head and I had to wear them with tissue between the left arm and ear. Not a good look when working with clients! In December the arms had loosened again, so I took another 3 hour trip to have them looked at an explained to the young lady what had happened. Her response was, ‘do you wear them on your head?’. Well that’s something I was never expected to be asked. She the went on to say I had stretched them by wearing them on my head. At no point during my many visits and consultations have I ever been told to not wear them on my head. She then offered to tighten the arms again and took them away. After 5 minutes she returned and pointed out she had put a large scratch down the middle of the lens with the screwdriver whilst tightening up the arms. She offered to send them away again for a fortnight to get the lenses replaced. I said this is only acceptable if you give me some glasses to use during this period. She said that she couldn’t do this and I refused to leave them as I can not afford to be without them. I asked if I could still have the second pair at half price that I was promised when I purchased the glasses, but the young assistant and management point blank refused. Over the past 12 months these glasses have cost me over £1000 in lost time and I simply can’t afford to be without glasses if they are sent away due to no fault of my own. I have also emailed their customer service on the 9th January and had no response from them.

Fiona at Boots high street Exeter is absolutely first class. I cannot recommend her highly enough. Fiona has taken time and patience to work on my dry eyes and has taken time to explain my eye health in detail. A true professional.

Friendly staff made me feel comfortable

Really friendly and felt comfortable.

Initial appointment booked online was unavailable, but fine when booked over the phone. All staff were friendly and helpful, particularly Janine (Optometrist) who was very professional and who explained everything as we went along.

Very efficient friendly service

The staff at Exeter were all very professional but friendly with it. I had a contact lens check as well as a glasses review. I felt involved in every test and not just another customer. Everything was explained and the staff were also very calm and not rushing to get finished.

I was listened to well and helpful recommendations made.

Very good appointments