Whipps Cross University Hospital

Whipps Cross University Hospital 2018-03-19 Person 2 5 0

I am writing regarding the treatment my mother has received at the Whipps Cross. She is an elderly patient with glaucoma and associated complications which in the past year has been made worse by the lack of regular monitoring due to repeat appointment cancellations or not even been sent an appointment until it has been chased by her family member. As a result we have had to take her to A&E at least 6-7 times in the past year. Last appointment she had in February 2018 and at that point we were told by the doctors that she will need to be seen in 2 months time because one of the eye drops she needed to take was stopped and it was important that her pressure was monitored again as her pressure was very high previously. As we had not received appointment letter, I phoned to find out. After being given 4 wrong numbers to ring different teams, I finally managed to speak to someone in the appointment centre who said she would try and find out. She informed that my mother was not even put on any appointment lists and if I wanted to book then there was no appointment until mid July. She was very helpful and I found out from her that if I had not phoned then she would have not received any appointments and we would have just been left waiting. I understand that the eye centre is under enormous pressure but it would be helpful if the patients were kept informed so at least they could start making alternative arrangements. Most of your patients will be elderly and I hate to think of patients who have no one to chase up appointments.

Whipps Cross University Hospital 2018-03-15 Person 5 5 0

All the clinical staff were friendly, professional and efficient that are a credit to the NHS. However I would love to mention the really lovely lady who booked me in at the front desk this morning (Window 3; black with glasses and long plaited hair). She had a such a warm and welcoming manner and a great sense of humour that made me feel more relaxed, despite my worries of my condition.

Whipps Cross University Hospital 2018-03-15 Person 3 5 0

I have already completed a hard copy feedback form after a stay in Acacia ward but I forgot to mention the food. I was very impressed by the range of meals on offer. The soup was particularly good and for someone with a reduced appetite it was very helpful to have small but extremely nutritious dishes clearly identified on the menu. Serving staff were all cheerful and helpful. The only problem was that being ill it took me a while to find the menu and no-one pointed it out to me.

Whipps Cross University Hospital 2018-03-02 Person 1 5 0

I am very sorry to say nothing is great about this service and there is nothing I liked about this service. They tried to send me home the day after my operation with a colostomy bag dragging along the ground, poking out of the bottom of my trouser leg. They had given me instructions on how to empty it, but I am afraid I could not remember how to do this when my daughter asked me. My daughter spotted that things were not right with me when she came to take me home. She called for a doctor, who did come quite quickly and it was found out after testing that I had pneumonia, sepsis and a urine infection. I live alone and the hospital knew this. Eventually they let me stay in for a week.

Whipps Cross University Hospital 2018-03-02 Person 5 5 0

Staff were amazing from streamer to ENP to X ray to doctors Totally fantastic care

Whipps Cross University Hospital 2018-02-26 Person 5 5 0

My father was admitted to Whipps Cross Hospital at the beginning of January and after a couple of days on ACU1 followed by two weeks on Conifer Ward, he was finally transferred to the Margaret Centre Hospice where he passed away peacefully on the 1st February. I just want to express my gratitude and appreciation of the expert care and attention given to my father throughout this period. The professionalism of all those involved in the day to day care of my father gave us the reassurance that everything possible was being done and that he was being treated with care and respect whilst maintaining his dignity. It did appear that every time we came to visit there was someone attending to his needs and making him as comfortable as possible. When the time came for him to enter the Margaret Centre, we, his family, were treated with absolute compassion and nothing seemed to be any trouble. We even took the dog in for a visit. I wish I could name all the staff involved in Dad's care but there are far too many. All those we came across were a credit to their profession.

Whipps Cross University Hospital 2018-02-25 Person 5 5 0

I had such a positive experience on the maternity and labour wards at Whipps Cross. All the staff were so friendly, helpful and understanding and nothing was too much effort for them. I cannot thank them enough for their care, compassion and reassurance throughout my stay. The antenatal team were very good also, I had regular scans and I was always informed as to what was going on. Finally, my stay on the special care baby unit was very reassuring and the nursery nurses were excellent. Overall, the staff were very professional and friendly. I highly recommend them. Thank you.

Whipps Cross University Hospital 2018-02-25 Person 4 5 0

We had such a great experience delivering at the Lilac Birth Centre. Pat and Theodora in Triage were so lovely - they took the time to read our birth plan and work with us to get started on the birth experience we were hoping for. We got a very personal experience from the start and individual care. Triage, birthing centre and ward appeared to have adequate staff and space. It did not feel busy or rushed or impersonal in any way. We were able to have the water birth we were hoping for with great guidance from Loveline, our midwife, and were discharged after 12 hours. The ward was comfortable with only one other patient but the staff worked with us appreciating we were keen to get baby home.

Whipps Cross University Hospital 2018-02-25 Person 5 5 0

You will see that I have put on a false date of discharge. Sorry about that but I had to so that I could get this message to you. This is more of a BIG thank you for my wonderful care I had when I was in Byron Ward, a children's Ward for girls, for six months suffering from Rheumatic Fever in the year 1947, and again for 3 months with the same condition in 1952. Then having to attend for check ups for a long while on my heart because the illness left me with a heart murmur. Being a patient in those days was very different to now. I did not have my parents staying with me, only saw them for a short while and could only wave to my two brothers through the window. I note that Byron Ward is still there, and I think in the same area of the hospital, but not sure what it is used for now. I have only visited your hospital once since, a few years ago, visiting a relative, and it was so good to see that he was in a large ward with nurses stationed at a table in the middle of the ward, just how it was back in 1947. Do remember the nuns, all dressed in white, that used to help out with feeding us etc as we were not allowed to do anything for ourselves, we were so ill. Not happy times but Whipps Cross looked after me so well. I am still living to tell the tale. I now live on the Isle of Wight and aged 82 years. So keep up the good work. My sister in law is in the Dementia Ward at this time. My name is Mrs June Head (nee Hernaman) previously from Walthamstow and Leytonstone. If anyone would like to contact me my email address is: jlhead@btinternet.com. Once again a big thank you.

Whipps Cross University Hospital 2018-02-21 Person 5 5 0

The doctor explained very clearly and in detail the procedure involved in diagnosing my condition. The only comment I should like to make is that the patient’s belongings should either be taken into the consultation room or placed in a locker. When I returned to my cubicle to get dressed another patient was in there. I had left my clothes, money, mobile and cards there and was rather surprised to see him.