Whipps Cross University Hospital

Receptionist team are amazing on the admissions needed an exact day as I have a lot going on and have to work aroundat the moment they was able to fit me in with an exact date absolutely amazing team

The way I was treated was awful. This is a very worrying stressful time for me as the Dr added in my referral urgent - suspected cancer. For my pre-assessment for my colonoscopy I arrived half an hour early for my appointment, someone arrived after me and mentioned their appt was after mine but they got seen first and I was made to wait for an hour. If I didn’t go to reception I probably wouldn’t have been seen but the receptionist said the nurse called my name out about 3 times and I did not respond and that the nurse mentioned about when her next appt comes in they can go straight through and I didn’t. I said well I’ve been waiting here an hour and my name was definitely not called out. Also how do I know what nurse I will be seeing in order for me to go straight through. When I finally got to see the nurse she even told me that she doesn’t call patients names out so the receptionist clearly lied to me. Why wouldn’t you call the patient names out??? When I finally got to see a nurse when she was explaining the powder that I need to drink, she said to me oh I think I might’ve got that wrong also sedation was never discussed even though I put on my form I was unsure about it. I knew that I’d forget to bring it up in conversation due to memory loss so I thought if I put unsure she would raise it and then we could discuss it. It was a couple of weeks for my procedure so I was stressing out and also not sleeping properly because I was worried about the sedation because I would need some pain relief as I’m on my own. Also with the way that I’ve been treated up until my procedure, I was thinking if this is how bad it is with the simple task of the admin part how bad is it going to be when I actually have the procedure. First my colonoscopy procedure was booked in for Mile End which is well over an hour just to get there. I called to change the appt to Whipps X and they said they can’t do that but will send an email to Whipps X and they will call me to book the appt. When I had my pre assessment I asked for the procedure to be changed to Whipps X again and they said they will need to speak to their supervisor and will call me in the next couple of days surprise surprise they didn’t. Remember this is quite an urgent appt to determine if I had cancer. If I do have cancer then it’s important to catch it as early as possible which the receptionists are not doing and putting my life at risk. So I called asking for it to be changed they finally booked me in for Whipps X I asked to be sent a SMS confirming appt because funnily enough I don’t actually trust them to do anything correctly because up to now they have been the most incompetent staff in that place. Surprise surprise again I didn’t receive the text message confirming my appointment so had to call them again the following day.

Marcia led my outpatients appointment. She was compassionate and caring. She reassured me at a time when I was anxious about my diagnosis and made me feel comfortable in her care. Emily in appointments was extremely professional, friendly and so helpful. I can’t thank them both enough

I was bullied by the staff rude and insensitive nurses, snappy, far too busy on their phones to bother with patients, especially one like me who has a very low pain threshold; i was accused of fussing and making up symptoms, because they had no ability to accept that not all people feel/perceive the same, nor do all people react the same to medication closed-minded, gaslighting, rude, insensitive... I was and am badly wounded by seeking care here, as care is the last thing i received. ho-rri-ble!

I had a great team looking after me at plane tree centre shout out to nurse Zinna and Rachel. The Anaesthesiologist team were so caring and reassuring and Dr Oliver and team were amazing. The recovery nurse was also very kind and caring. Overall good experience as felt well supported and looked after.

The A&E aspect is quite slow and the transfer to a ward is also not quick. However, once on the ward and appointed to a team, things work well

I felt I was treated with respect and the Dr Alexander Hotouras was very professional, patient and positive with me by answering all the questions I had

I attended UTC on 5/11/2025. I received excellent care from Dr Silva. She was attentive, caring, personable and treated me with utmost dignity and respect. Her communication was clear all throughout. I felt safe in her care and she went above and beyond to ensure that I was fully informed of the reason for each step in my care and likely wait times, which were accurate. She is a shining example of a hardworking Doctor at Whipps Cross Hospital.

Very well organised team under the Colorectal Department. They all worked very well together. The ERAS system worked very well. Fully informed at all times

I had a colonoscopy and I am pleased with how helpful everyone was. At the beginning I was concerned about the procedure however the staff made sure to explain everything in details. They made sure I understood everything well. I do not speak and understand very well English. However the doctor that examined me turned out to speak the same language as me so he made sure to be the one that did the procedure to help me. He was very kind and helpful. His name was Alex Hotouras and he was really good and helpful.