Queen's Hospital

Queen's Hospital 2024-06-08 Person 5 5 0

All test were done in a timely and caring manner

??

Queen's Hospital 2024-06-08 Person 2 5 0

I felt as I was being told… your condition can be long term, so that’s it. I felt if I didn’t question what else can you do, then I would’ve just been discharged. I told the staff I’m in pain everyday & no solution was given. I feel as if I was reluctantly offered an MRI to see if it’s general wear & tear but again, feel as if this was only offered as I asked what else can be done or the pain

Offered more support for pain management. Explained why the pain is there.

Queen's Hospital 2024-06-08 Person 1 5 0

I was treated like an inconvenience. I hardly received any physio therapy & left bed bound for almost 3 weeks. I only had 2 showers in that whole time even though I was able to sit on a chair to. It was a disgusting & degrading experience. The night staff were so loud & it sounded like they were having a party. They need training on etiquette.

The physiotherapists could have provided a timetable of when they would see me as a patient instead of promising & giving just 15-20 minutes 1-2 times a week. They just hid in their office by the nurses station. The Physiotherapists should be accommodating to transfer patients to private hospitals where they have cover instead of being difficult & rude about discharging & being defensive, delaying my transfer unnecessarily especially when I was neglected & left bed bound telling me that my left leg is weak & I won’t get more than one session a day for 2-3 weeks (Christine didn’t know what private cover I had). At the private hospital I stopped using the Sara steady after 2-3 days & actually received 4-6 45 minute therapy sessions every single day for 6 weeks. At Harvester ward Patients could have been treated with a bit of courtesy, dignity & respect. Some of the nurses were so rude & abrupt. Manners don’t cost anything. I used to have to wait for up to half an hour to be attended to when I pressed the call bell & needed to go to the toilet which sometimes resulted as an accident, after which I’d get pushed about aggressively while I was cleaned and changed. The male HCA taking obs early in the morning would do so without warning - I’d wake up in shock, a few times he touched my breast while he put the ice cold arm cuff on. I saw him do the same to an elderly female patient too. I was too shocked and scared to say anything because of his comradery with the nurses. There should be quiet time on wards between say 8pm to 8am. This should apply to staff too. They were so rude laughing, joking and shouting over each other as they communicated. My heart rate was high in the mornings because of how the obs were taken without warning. It’s disappointing that the HCA came back with heart rate reducing tablets without proper monitoring or warning before taking obs. The private hospital asked me if I had tachycardia, which I didn’t. I believe Bisoprapol was prescribed to most patients on the ward too freely to make us drowsy.

Queen's Hospital 2024-06-08 Person 4 5 0

One healthcare worker did not give her name or explain what she was doing, was very ‘disconnected’ unfortunately, this spoiled the overall impression of the team’s performance which was excellent, Was pleased that the process time was shorter than warned in a notice, 1 and a 1/2 hours instead of the estimated 3. Warm congratulations to the staff who manage the treatment of SO many patients.

As above.

Queen's Hospital 2024-06-08 Person 5 5 0

They were friendly and made me feel relaxed throughout my visit to the hospital.

None for now

Queen's Hospital 2024-06-08 Person 5 5 0

Great experience

Stay awesome

Queen's Hospital 2024-06-08 Person 1 5 0

We've been sat in here since half 3!!!! With little to no communication!!!!! We've had all the tests we're just waiting for w doctor, it's now 240am!!!! WHY SO LONG?! WHY NOT ASSIGN ME AT TIME TO RETURN IF YOURE SO BUSY?!?!?

Assisgn people a return time. Communicate better. Have stsff who show empathy!

Queen's Hospital 2024-06-08 Person 5 5 0

I was seen quickly and was very informed with my further treatment dr duckling made me feel very at ease

I was satisfied with care

Queen's Hospital 2024-06-07 Person 4 5 0

Good timely service

Better communication & more information

Queen's Hospital 2024-06-07 Person 1 5 0

People attending A&E are sick, why does a patient in need of ‘Emergency’ treatment have to walk 100 yards to be asked by a triage nurse “why are you here”? Patient at this point was curled up in agony and sick twice and complaining of severe pain across the stomach. Triage telephone someone to say “it’s not appendicitis as pain has come on too quickly “. Patient then has to walk back to entrance to register whilst still being sick. In Assessment denied one of six free beds and was told to sick in a chair. The following day was allowed to have a scan which showed appendicitis and blood infection. Several hours later had appendectomy. Absolute awful care and triage wasn’t needed as her examination did not produce any confidence or professional worth.

Everything, from assessment to location of triage to facilities and more importantly care and attention.