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7th June 2024


People attending A&E are sick, why does a patient in need of ‘Emergency’ treatment have to walk 100 yards to be asked by a triage nurse “why are you here”? Patient at this point was curled up in agony and sick twice and complaining of severe pain across the stomach. Triage telephone someone to say “it’s not appendicitis as pain has come on too quickly “. Patient then has to walk back to entrance to register whilst still being sick. In Assessment denied one of six free beds and was told to sick in a chair. The following day was allowed to have a scan which showed appendicitis and blood infection. Several hours later had appendectomy. Absolute awful care and triage wasn’t needed as her examination did not produce any confidence or professional worth.

Suggested improvements
Everything, from assessment to location of triage to facilities and more importantly care and attention.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse