Doncaster Urgent Treatment Centre
Emergency Dept, Dri, Armthorpe Road, Doncaster, N/a, DN2 5LTReviews
Reviews
I don’t have any long term condition
I was given an appointment time of 7pm. When I arrived I asked the lady at reception if there would be a delay and she said that the wait time was around an hour for patients with an appointment as they had been extremely busy. However, I wasn’t seen until 9pm and no other updates were given.
I have fibromialga
Service was perfectly fit for purpose and staff were professional etc but the delays in treatment where quite absurd. Given a 6pm appointment and wasn’t seen until nearly 8pm. I understand the pressure and limited resources. So I don’t know how to suggest how this could be improved.
The demand on service is clearly huge. My inability to see a doctor for initial diagnosis led to emergency referral and requirement for out of hours. The call taker stresses only one condition can be logged although I felt I had two that were linked. I was grateful of the doctor seeing me and being able to diagnose and treat and offer advice.
The doctor was courteous but they rarely seem willing to engage in any peripheral information or advice, that may assist. I'm not a regular service user.
Lengthy wait, despite an appointment at 11.15 wasn't seen until 13.35. Only one clinician on despite appointments at Cavendish being cancelled which meant all of us who had appointments there were redirected to urgent care plus referrals from 111 and A&E. Lengthy wait between one patient leaving and another being called in which led to frustration and frayed tempers amongst others in the waiting room making it a tense place to wait. Space was restrictive and simply not large enough to accommodate all and when I left I counted 15 people sat on the floor in the corridor.
I do, however, understand the pressure that the NHS is under and why the wait was necessary but not everybody is of the same opinion.
The care I received once I was seen by the nurse was second to none. She was empathetic and really worked hard to ensure I was taken care of.
I was admitted from the Urgent Treatment Centre to Ward G5 for my extreme dehydration from Hyperemesis. The Manager of the Urgent Treatment Centre personally took me in a wheelchair to the ward. She was excellent. Really put me at ease.
Thanks to those 2 women my experience was turned around. I can't remember their names but I would like them to be told that the patient who presented with hyperemesis on Monday evening was very grateful to them.
Nothing applicable
I collapsed in the waiting area due to my health condition at the time . Which was amplified by lack of fresh air and nowhere to sit down. My subsequent treatment there after by the NHS staff was superb
I don't have any if the above