Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-09-16 Person 4 5 0

The care I received once I was seen by the nurse was second to none. She was empathetic and really worked hard to ensure I was taken care of. I was admitted from the Urgent Treatment Centre to Ward G5 for my extreme dehydration from Hyperemesis. The Manager of the Urgent Treatment Centre personally took me in a wheelchair to the ward. She was excellent. Really put me at ease. Thanks to those 2 women my experience was turned around. I can't remember their names but I would like them to be told that the patient who presented with hyperemesis on Monday evening was very grateful to them.

There was a long delay to appointment times, I understand from a staffing issue earlier in the day at another service. I was lucky that a nurse noticed me and how ill I was otherwise I may have passed out in the corridor whilst waiting. I think maybe a regular review of patients, why they are waiting and a sort of quick triage to ensure the most urgent cases are seen first would be good - although I fully understand and appreciate this would be an additional pressure on staff. I also spent a period of time sat on the floor as there weren't enough chairs. Many patients had come in with companions. It would have been nice for a person who was not ill to be asked to give up their seat for someone who was ill.