Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-09-16 Person 3 5 0

Lengthy wait, despite an appointment at 11.15 wasn't seen until 13.35. Only one clinician on despite appointments at Cavendish being cancelled which meant all of us who had appointments there were redirected to urgent care plus referrals from 111 and A&E. Lengthy wait between one patient leaving and another being called in which led to frustration and frayed tempers amongst others in the waiting room making it a tense place to wait. Space was restrictive and simply not large enough to accommodate all and when I left I counted 15 people sat on the floor in the corridor. I do, however, understand the pressure that the NHS is under and why the wait was necessary but not everybody is of the same opinion.

Some form of access to refreshments other than water, would have eased things slightly - although could have gone to the cafe was told if not there when called would have to go to the back of the queue. Some idea of where you are in the queue would be ideal too, a bit like the number system that used to be in place at deli counters in the supermarkets. Something to watch or listen to to ease the boredom. Ventilation or air con or sth too as it was extremely hot and stuffy, I visited the toilet numerous times as the window was open and the fresh air nice.