Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2023-02-10 Person 5 5 0

Very professional and enjoyed the stay. This is written before leaving so any questions asked implying post operative care and visit are assumed to be correct. You can be proud of the hospital.

Cleveland Clinic London Hospital 2023-02-10 Person 4 5 0

DURING THE CHECK IN I WAS TOLD I HAD TO PAY £3000 AS THERE HAD BEEN A DELAY IN OBTAINING INSURANCE AUTHORISATION BY THE CLINIC. I WAS NOT INFORMED OF THAT BEFORE MY CHECK IN BUT THEY LIED AND SAID THEY HAD. I THINK THEY SHOULD HAVE JUST OBTAINED AUTHORISATION BUT THEY GOT THE FUNDS AND ONLY REFUNDED AFTER MY DISCHARGE. I BELIEVE THIS WAS NOT FAIR CONSIDERING THE DELAY WAS ON THEIR PART AS THEY DID NOT COMPLETE THE FORM.

Cleveland Clinic London Hospital 2023-02-10 Person 5 5 0

Really positive experience. Delighted patient care. Thanks everyone :-)

Michael :-)

Cleveland Clinic London Hospital 2023-02-10 Person 5 5 0

I went through a major operation with a moderate complication and during this time the Doctors and Nurses did an excellent job of communicating with me and looking after me. Overall it was an excellent service all round.

Cleveland Clinic London Hospital 2023-02-09 Person 3 5 0

I came to the Cleveland as that is where my consultant had the first slot available for my surgery . Whilst the rooms were very spacious and modern, unfortunately my entire stay was marred by a complete lack of organisation or priority of patient care. I don’t know if it was just floor 4 that was chronically understaffed or just very poorly managed but these were a few examples of my issues: I had to wait in theatre post surgery as there wasn’t a nurse available to receive me I had been fasting for 15 hours, ordered a sandwich and a tea and waited for 50 minutes I ordered breakfast for 8am and received it at 940am I had some physio and was experiencing pain and spoke to a nurse at 1055am to request some pain relief and didn’t receive it until 1202pm in spite of 3 requests to the nurses and my husband asking twice, y which time the pain was becoming unbearable as I had to wait so long. I was not kept informed of what needed to happen to facilitate my discharge, and had different nurses telling me different things. I didn’t discharge until 2pm due to all of the waiting around and the lack of organisation even though the physio and an earlier doctor had authorised my discharge at 1030am I waited 40 minutes for a wheelchair to discharge The medical team were (mostly) all professional and competent but the administration frankly resembled the NHS which is why I chose to spend a considerable amount of money to go private hoping to avoid unnecessary delays and chaotic organisation. I spoke to the nurse in charge of the floor and he apologised but this is my first impression of the Cleveland and unfortunately I have to say I wouldn’t rush back nor recommend to family and friends. Whilst the procedure and everything around the surgery went smoothly everything else was fairly shambolic to be honest. have had a couple of procedures at a much smaller hospital Gatwick Park Spire , and whilst the rooms and food were inferior to the Cleveland, I got medication promptly when required and was communicated to regularly and clearly throughout my stay with prompt attention and a prompt efficient discharge.

Cleveland Clinic London Hospital 2023-02-09 Person 5 5 0

5 star service throughout

Cleveland Clinic London Hospital 2023-02-08 Person 4 5 0

I couldn't compliment the surgeon, anaesthetist, nurses and assistants more. I was so impressed by my medical care. Thank you to all of them.

Cleveland Clinic London Hospital 2023-02-07 Person 5 5 0

My wife and I cannot fault your facilities and your attention to detail. From check-in to check-out excellent service all round.

Cleveland Clinic London Hospital 2023-02-07 Person 5 5 0

I am very impressed with the quality of service I received

Cleveland Clinic London Hospital 2023-02-06 Person 4 5 0

Overall the service was very good, but it was clear that one of the overnight nurses was not as competently trained or knowledgable as the day shift. On several occasions I needed to repeat requests for things like portable urine bottles and refreshments as they took a long time to be provided. Only on one occasion was there an offer to try and make the bed more comfortable during my stay.