Boots Opticians Welwyn Garden City - Howard Centre

Very good after service mended broken glasses for me

I had a thorough eye test and all my questions and optians were answered to my complete satisfaction.

Had an appointment for my daughter yesterday and phoned 15 mins earlier to say I was stuck in traffic - coming from St Albans. I was told it was fine and the optician usually waits up to 10 mins over time. Got there 8 mins later and the optician refused to see my daughter who is struggling with her eyes! Another member of the staff at the counter found it funny when asked for the managers details to escalate a complaint. The staff at the counter gave me the customer care number as didn’t apparently have a managers number to give me and looked like they really weren’t sure what they were doing. Overall a very unprofessional experience.. A little girl who is now still struggling with her eyes and a very upset mum Would never go back there again

Great help from Clare Hart of the counter staff in finding the right frames for my needs. Honest opinions and careful concern were given.

Friendly, knowledgeable and able to explain. My appointment did start a little late. But the care taken cannot be faulted.

Always an easy experience. Staff make me feel very comfortable - nothing is too much trouble. Than you.

The gentleman kept me informed throughout which I really liked. He was engaging and thorough.

All staff were very kind and helpful

Friendly efficient service. On time.

The Optometrist was very thorough and gave clear advice and recommendations and made appropriate referral.