Boots Opticians Billericay - High Street

I came into the practice at 5:30 this evening for the very first time, as a potential customer. The door was open and there were people in there. I entered and started chatting to a man who aknowledged my presence. I then asked "Where are the mens frames?" Another person in the shop, who was obviously a female member of staff, Said to me quite bluntly, "We are closed." I replied, "But the door is open" The member of staff then said, again quite bluntly, "Because we are going" It was obvious to me then that it was only the staff team in the shop and they were just closing up. I felt quite embarrassed anf humiliated to be spoken to like that in front of other people, whether they be staff or customers. If there is a member of staff reading this I would like to inform the area supervisor of my experience today. My email - terryschon17@gmail.com Thank you.

During the test the Optometrist wiped the lenses she was using on her skirt and was chewing gum all the time. It was also difficult to understand her as she had a strong accent. Her name was Adaobi and she was a locum.

Really helpful and friendly staff. They don't ever rush you and make helpful suggestion. I went back several times to get the right glasses and they were super helpful and very patient. Couldn't fault them. Totally recommended the billericay branch. Remain professional at all times even when under pressure.

Both Amisha, the optician and her colleague Ria were very kind & patient. I am lookig forward to collecting my specs. next week

Nothing

Reenal was extremely thorough, personable and informative during the eye test. Ria was really helpful with frame and lens selection. All in all they took great care of me, nothing was too much trouble, and it was great customer service.

Superb customer service from booking in to picking up new Specs. Very pleased. Reenal, Carley and Ria were very professional and helpful.

The staff were welcoming, friendly and very helpful. None of the appointment was rushed, the optician was thorough and explained her recommendation in detail. I needed 2 new pairs of glasses and I was allowed to take as much time as I liked trying on different styles. I was, also, not "encouraged" into buying expensive designer frames or getting coatings and extras that I did not need. All in all a pleasant experience and the feeling that I was being seen by well trained staff.

Really good service I was very impressed .

Appointment was fine and advice given was good. Optometrist was a little abrupt.