The Alexandra Hospital - part of Circle Health Group

The Alexandra Hospital - part of Circle Health Group 2021-09-13 Person 5 5 0

Holidaying in Majorca in September 17 l stumbled on some rocks. I felt pain on my right side my lower back and down my right leg, whilst out walking. On returning home l still felt uncomfortable and after visiting various physios l I had a few sessions of chiropractic manipulation, all to no avail. I was then referred me to Mr Kanna Gnanalingham. After discussion and two epidurals we agreed to proceed to surgery. My operation was undertaken by Mr Gnanalingham at the Alexandra Hospital Cheadle. After a slow recovery from the operation l was discharged home after a physiotherapy review. I would like to say how grateful l am to Mr Gnanalingham for his kind professional attentions to my back problem and l would strongly recommend his services to my family and friends if ever needed.

The Alexandra Hospital - part of Circle Health Group 2021-09-13 Person 5 5 0

The moment I was passed onto Mr Gnanalingham I knew patients came first. Vaani, Mr Gnanalingham's PA contacted me to try and re arrange my appointment to help me to be seen sooner, at time that suited us both. I had my consultation and was referred for an MRI, I explained I suffer with claustrophobia and we discussed the option of an open scanner; this made the experience for me much less 'scary'. Thankfully, my condition isn't anything urgent but throughout the process Mr Gnanalingham has been understanding, patient and friendly. Vaani, Mr Gnanalingham's PA has been lovely, very prompt and always professional, whilst also maintaining a friendly approach. I now wouldn't look to see anyone else.

The Alexandra Hospital - part of Circle Health Group 2021-09-12 Person 5 5 0

I was recommended to see Mr Gnanalingham by a chiropractor I was seeing for my bad back. It was easy to get an appointment, X-ray and MRI scan. Then after having the choices available to me fully and clearly explained, the procedure we agreed on went seamlessly. I would fully recommend Mr Gnanalingham who came across as professional and caring.

The Alexandra Hospital - part of Circle Health Group 2021-09-09 Person 5 5 0

Excellent hospital and great customer service. Friendly and caring.

The Alexandra Hospital - part of Circle Health Group 2021-08-11 Person 3 5 0

I was admitted, as a day patient, for Colonoscopy, Endoscopy and iron infusion. After Colonoscopy and Endoscopy I was taken to my room where iron infusion was to be done. While Iron infusion was happening machine started bleeping. I called for help. After a while a colleague turned up but said that the issue was somebody else's area and went away and some time later another colleague came to look at the machine. After the infusion was complete I wanted to go to bathroom and called for a nurse to remove the needles of infusion. No body came for a long time leaving me very uncomfortable. Post procedure care fell far below the standard expected from Alexandra BMI for paying patient.

The Alexandra Hospital - part of Circle Health Group 2021-08-10 Person 4 5 0

My wife checked in the hospital from Endoscopy , colonoscopy and iron infusion as day patient. Below statement is of my wife After the endoscopy and colonoscopy i was taken to my loom for iron infusion. While on the infusion the machine was bleeping. I called for the care team but when some came, after sometime they were wrong people. The colleague in charge of infusion never showed up. After the infusion i wanted use bathroom. I called for somebody to help me but to remove the infusion needle but it took a long time. I was a lot of discomfort. Back up service of the hospital was well below what is expected.

The Alexandra Hospital - part of Circle Health Group 2021-08-10 Person 1 5 0

MRI DEPARTMENT This was my first experience being a patient, I have previously accompanied both my late son and my daughter when they needed scans. I recall the kindness and the care involved, how at ease they were made to feel during their procedures. Everything was thoroughly explained and they listened to music throughout their scans which really helped them to relax and made their experiences positive. The atmosphere upon my arrival in the reception was extremely tense, this was not improved by a nurse arriving with a pair of disposable gloves for me to remove my jewellery, initially my gold (not magnetic) belly ring. It was extremely undignified and intimidating being told that the metal would be ripped from my body by the machine whilst I’m there in reception with my dress up, trying to remove it. I didn’t realise nor was I offered the use of a private changing cubicle until I was taken through! That would have been a more appropriate option. I struggle with anxiety and panic attacks in enclosed situations and mentioned this to the nurse. This fell upon deaf ears as there was more concern regarding platinum (not magnetic) ear bars which I was having difficulty removing.. the whole situation was rushed and I was starting to get panicky, the nurse asked the radiographer on two separate occasions whether she should get the magnet only to be told no, they are coming out. His manner was cold, dismissive and you could cut the atmosphere between them with a knife. I now upon research have learnt that anything which isn’t stainless steel can in theory remain if it proves difficult to remove and a magnet can confirm this. I found the radiographer conducting the procedure to be extremely brusk, aloof and cold whilst I felt overwhelmed and frightened. The nurse at one point offered me a tissue saying that she could see I was getting upset. He wanted the whole procedure dealt with as quickly as possible and without any form of empathy. Nothing was explained to me in any detail, any questions I asked were dismissed monosyllabically and it was extremely upsetting. I asked about the face mask because it contained a metal wire, I was told that was fine. Only to research later that metal wired masks should not be worn because they can cause burning to the bridge of the nose. Thankfully I had pulled that away from my face because I was struggling with my breathing due to anxiety. I asked how long the procedure would take and was met with a vague, 20 to 30 minute dismissive answer. At no point was I offered any music to help the situation so the loud machine noise was constant and anxiety making. This whole situation could have been avoided if the team had shown compassion, empathy and understanding. But it seemed to me that they needed to get me in and out as quickly as possible especially as apparently the lady before me was late which had a knock on effect. The radiographer in question was particularly uncaring and unhelpful, maybe this wasn’t helped be me being his last appointment of the day. Even the nurse showing me out apologised to me about everything and said, you probably just want to go as quickly as possible don’t you. Whilst I understand the concerns regarding jewellery, there is no excuse for insensitivity towards a patient who was feeling anxious and vulnerable. I should not have to walk out of there shaking and in tears, feeling traumatised. It is grossly unacceptable and unfair, especially in a private hospital where patient care is one of the top priorities. That should also include mental well-being I would have thought.

The Alexandra Hospital - part of Circle Health Group 2021-07-26 Person 5 5 0

Mr Ross performed a double mastectomy on me 10 years ago and the result was perfect, my breasts looked better than before. When I decided to have a change of implants and abdominal plastic following having my 2 children I followed Mr ross to the Alexandra rather than opting for NHS. His professionalism, knowledge and care is second to non and I wouldn't go anywhere else. Thank you Mr Ross and your lovely team

The Alexandra Hospital - part of Circle Health Group 2021-07-21 Person 5 5 0

The hospital has friendly, professional staff at all levels who treat patients like adults and as individuals. Arrival for surgery was almost like a hotel service, the catering was super with lattes at the press of a call button and staff followed through on everything they promised. It was quite a contrast to an NHS stay I'd had with the same condition a month earlier. Fantastic and thank you.

The Alexandra Hospital - part of Circle Health Group 2021-07-20 Person 5 5 0

My experience of a day surgical procedure at the BMI Alexandra Hospital was excellent in all aspects, from initial entry through to exit. The nurses, surgical team and support staff were all friendly, communicative and helpful whilst being discreet. Thank you.