Doncaster Urgent Treatment Centre
Emergency Dept, Dri, Armthorpe Road, Doncaster, N/a, DN2 5LTReviews
Reviews
I went with a sudden onset of pain
Eventhough I had an appointment time i was told there would be at least a 2,5 hour wait...there was no seating and patients were stood in corridors. I was too ill to be able to do that so promptly left and was not seen.
Waiting room rammed…struggled to get a seat. Told they were running a little behind. My appointment time 12.30pm. Seen 2.45pm. A&E were overloading the service. Organisation was totally unclear. One service user was verbally abusive to staff…threatened to break their jaw. This patient was not removed. They created an uneasy and unsafe atmosphere. Their needs were not met and neither were the needs of the rest of the service users who were subjected to the constant bad language and ranting of this patient…totally unacceptable for the young children in there waiting to be seen. I would hate to imagine my elderly parents having to cope with this environment or other vulnerable service users.
I rarely use GP services and the service I experienced was less than satisfactory.
I suffer from Fibromalgia and disc degenerative including neck pain with arthritis.
Appalled
Overall a very poor service was in severe pain and had to wait 9hours to be seen
Which answer? I have asthma
Recurring non-Hodgkin Lymphoma after 4 years of remission.
The lady on reception on the 1st of December was so helpful, she listened to me and showed a great deal of empathy. I was unable to sit down because of an abscess on my tummy and she found me a room so that I could lay down whilst I waited. She comforted me when I was upset and in pain. After a short time she came to check on me and advised that she would get the Dr to see me a little sooner. Shortly after I was seen my a lovely Dr, Wendy Hart. Wendy was calm and helped to put me at ease she was incredibly compassionate too. Thank you to both ladies for helping me. I went for some bloods and then was admitted to ward 27. If it wasn’t for you my health would’ve been even more compromised. You are a credit to Doncaster and Rdash trust.
I have Rhumatoid arthritis and diabetes but attended for stronger pain relief for undiagnosed severe back pain.