Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-12-15 Person 2 5 0

I was advised by my doctor and 111 to go straight to A&E as I was really struggling with my asthma and inhaylers were not working. Upon arriving I wasn’t even triaged by a human, but a computer which told me to go to urgent care. I sat on my own struggling to breathe for 4 hours, and it was only when I alerted a staff member to my charts pains that I was seen to/spoken to by a medical professional. I was then told I was having a panic attack (I’m not surprised after waiting that long struggling to breathe) and that I should calm down and they couldn’t see anything else wrong with me. I have had asthma since birth, therefore am well aware of when something was not right. I was then told unless I wanted to go and wait in A&E for another 4-6 hours, I should go home. After struggling all night I saw my doctor who said that I had a really bad chest infection and prescribed antibiotics and steroids, even my doctor was appalled at how badly I was treated.

Actually triage people rather than relying on a computer system that only asks you 4 questions

Doncaster Urgent Treatment Centre 2022-12-15 Person 4 5 0

Good service

Wait time was 90 minutes even with an appointment.

Doncaster Urgent Treatment Centre 2022-12-15 Person 3 5 0

After 3 visits to A and E in the last 8 weeks I still don't have a diagnosis. On one occasion I was waiting 16 hours

Better informed and to be seen quicker

Doncaster Urgent Treatment Centre 2022-12-15 Person 5 5 0

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Doncaster Urgent Treatment Centre 2022-12-09 Person 5 5 0

Very satisfactory and timely attention.

Nothing better

Doncaster Urgent Treatment Centre 2022-12-04 Person 4 5 0

Polycystic kidney and liver disease

I returned my daughter on the second day for an Ultrasound scan and other tests. The instructions on where to go were not clear and my daughter (who is autistic) got very upset because she was late for her appointment, not through any fault of her own). Also - parking - nightmare!

Doncaster Urgent Treatment Centre 2022-12-01 Person 4 5 0

The service was very good

Nothing

Doncaster Urgent Treatment Centre 2022-12-01 Person 5 5 0

Allergy and asthma

Really good and quick

Doncaster Urgent Treatment Centre 2022-12-01 Person 4 5 0

I was having breathing problems and was referred by 111

For my treatment nothing

Doncaster Urgent Treatment Centre 2022-12-01 Person 3 5 0

I was checked in and seen extremely quickly. I was asked minimal questions about my symptoms, length of time i had suffered with the symptoms and briefly examined. I was told it was a chest infection and was given a weeks worth of antibiotics. These had no effect on me as it wasnt a chest infection it was however Pneumonia! How the doctor missed this i have no idea. However from my initial call to 111 to actually attending UTC i was impressed with response times and options given to me. So the process was great the doctor i saw wasn’t. Thank you

See above