Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-12-22 Person 2 5 0

Waiting room rammed…struggled to get a seat. Told they were running a little behind. My appointment time 12.30pm. Seen 2.45pm. A&E were overloading the service. Organisation was totally unclear. One service user was verbally abusive to staff…threatened to break their jaw. This patient was not removed. They created an uneasy and unsafe atmosphere. Their needs were not met and neither were the needs of the rest of the service users who were subjected to the constant bad language and ranting of this patient…totally unacceptable for the young children in there waiting to be seen. I would hate to imagine my elderly parents having to cope with this environment or other vulnerable service users. I rarely use GP services and the service I experienced was less than satisfactory.

Communicated better with patients who had booked appointments. We WERE not all there because we’d presented at A&E we were there as our GP couldn’t meet our needs.