Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-12-15 Person 4 5 0

I have Rhumatoid arthritis and diabetes but attended for stronger pain relief for undiagnosed severe back pain.

From 111 and out of hours I was advised to present at A&E. I didn’t want to go to A&E as I was in so much pain. I got an appointment but was told the doctors may send you there. In the we decided to go to A&E.. The triage nurse refused to add me to the list and insisted we go to Out of Hours service. After a 3 hour wait I was told by the doctor that the strongest pain relief they could give me was codeine, which I explained I couldn’t take it. I was left in severe pain with nowhere to go and advised to see my GP on Monday. On Monday morning I contacted my GP and was told by reception I couldn’t see a doctor until Thursday afternoon. I did not qualify for a GP call back either. I felt absolutely despaired. The staff at out of hours were lovely and very apologetic.