Reviews
Reviews
Staff were good and caring.
Excellent medical team (Dr Vashisht?Prof Cohen) which is the main reason or choosing Cleveland Clinic
New, spacious, fresh building with state of the art equipment
Individual care
From the moment I arrived, with the welcome I was given, through friendly and efficient treatment I received, throughout my stay could not be faulted.
I felt well cared for and informed. I felt the staff all knew what they were doing.
Superb service
Overall I was really satisfied and felt secure and well-treated. However, having been asked to attend at 13.00 for a 15.15 procedure, I was sent to the basement reception area and then left in the basement reception area for an hour and only seemed to be dealt with by a member of reception staff when I queried what was going to happen to me when she was dealing with other people. I did feel if I had not asked I might still be sitting there. It became apparent that I should have been sent to the 5th floor reception where I would have been checked into my room and taken to my procedure from there (which is what I expected to happen). This meant that my case and clothes had to go from the basement to the resus room and only then to my room on the 5th floor when I did. So later, I had to get nursing staff to find my shoes and tablet which had been left in the basement reception area, which caused me some unnecessary anxiety after my operation.