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Cleveland Clinic London Hospital 2022-09-22 Person 4 5 0

Staff were good and caring.

My daughter was not notified once my operation was completed and she had to keep asking reception for them to search for info. I didnt have any information given to me on going home regarding looking after my wound. My Pre Op appointment, the nurse advised he would email me so I could send him over my allergies, this didnt happen. Overall my opinion is that admin could be improved. My final appointment with the surgeon before my op was a telephone appointment rather than being able to see 3D scan and what was planned as appointment had not been booked early enough. Throughout my stay, I was cold as the bed was under the air conditioning and controlled centrally rather than per room. The beds were air controlled for bed sores but gave me back ache. Because of the air conditioning and uncomfortable bed I couldnt wait to go home

Surgeon excellent and would recommend

Intensive care was good after my operation and I was cared for during the night.