Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-09-17 Person 4 5 0

Very good experience that we would recommend to anyone.We were a bit worried before coming in as we read some poor reviews on Google about the hospital being very money focussed and not very caring, but this was not our experience. We have had a good experience. The facilities are new and clean, the rooms are large. The equipment is clearly good. The nurses are friendly and caring for the most part. The physio was very good, as was Anders the neurosurgeon's specialist nurse. It is comforting to have his details so if we have any issues we can contact him. He spoke to us for a long time and gave us a lot of info about my dads condition and recovery.The food was very good. And the fact that patients get so much choice, for example about when they want to eat etc, was also good. I did appreciate the fact that the doors to the wards were locked. This is good and important. The receptionist on the 4th floor who had to let me in a few times was extremely nice and helpful. Blonde possibly polish? Really lovely lady.

Cleveland Clinic London Hospital 2022-09-17 Person 5 5 0

Cleveland Clinic London Hospital 2022-09-16 Person 5 5 0

I had exceptional service and treatment throughout my stay from Porter, nurse Elizabeth, anesthethist, surgeon dr Redfern- the whole fabulous team of excellent staff. Thank you for your excellent care.

Cleveland Clinic London Hospital 2022-09-16 Person 4 5 0

Excellent service and facilities

Cleveland Clinic London Hospital 2022-09-16 Person 4 5 0

Overall a great experience - the care and attention I was given by all staff was 5 star and beyond. Very good team on the 4th floor - really felt looked after and cared for at all points of the stay.

Cleveland Clinic London Hospital 2022-09-16 Person 5 5 0

Cleveland Clinic London Hospital 2022-09-15 Person 5 5 0

All the caregivers were wonderful. polite and attentive to all my needs.

Cleveland Clinic London Hospital 2022-09-14 Person 5 5 0

Staff were excellent. Thanks for looking after me

Cleveland Clinic London Hospital 2022-09-13 Person 4 5 0

Telephone communication is difficult. I have serious trouble with mobile phones: my hands shake and I have bad arthritis and my fingers do not work properly. So when I am at home I prefer a proper landline phone, and I make a point of asking every CC person I am in contact with to call me only on my landline. But most of them do not, possibly because the entire hospital is designed to work on mobiles and not old-type phones. So I have often missed their calls. Toilet provision in the outpatient facility in Portland Place is poor. The toilets are elegant, efficient and immaculate, obviously intended to look like those in an upmarket hotel. But these are supposed to be hospital toilets! There are no sitting supports, no grab handles, and the seat is very low indeed. For an elderly patient who wobbles they are awful; I nearly fell. On Level Two last week I asked where the nearest accessible (disabled) toilet was, and I was told that it was in Imaging, way down on the ground floor. To have gone down there at my crablike pace would have made me late for my appointment. Why should a hospital assume that all its patients are able-bodied, like those in a fancy Hilton?

Cleveland Clinic London Hospital 2022-09-12 Person 4 5 0

I always felt that I was very welcome and the staff enjoyed what they were doing which included making me feel very comfortable