Reviews
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Facilities
Reviews
Cleveland Clinic London Hospital
2023-08-18
Person
4
5
0
Review of Grosvenor Place 4th Floor
18th August 2023
Cleveland Clinic London Hospital
2023-08-18
Person
5
5
0
Review of Grosvenor Place Day case
18th August 2023
First time I have been to the clinic. I must say it is outstanding place to be treated. All the staff from check in to, porters, nurses and surgeons all were excellent and always there to help and answer any concerns. I would diffidently recommend the clinic to any frequent and family
Cleveland Clinic London Hospital
2023-08-18
Person
5
5
0
Review of Grosvenor Place Day case
18th August 2023
Excellent care provided by Dr Shakir and team. Both consistent nurses were excellent Beulah and Jez thank you so much for your care. The catering team were also very good and caring.
Cleveland Clinic London Hospital
2023-08-18
Person
5
5
0
Review of Grosvenor Place Day case
18th August 2023
Wonderful great coordination with care team
Cleveland Clinic London Hospital
2023-08-18
Person
5
5
0
Review of Grosvenor Place 4th Floor
18th August 2023
Surgeon O'Neill, Anesthetist Appleby, and Doctor Donaldson inspired trust and confidence throughout. Most impressive experience in theatre.
The aftercare on Floor 4 was exceptional managed by Staff Nurse Bacamcallo. All of the nurses attending to me during my 4 days were polite, caring and efficient and made me feel an important priority. I cannot fault the care I received.
I received a daily visit from the support doctors including Donaldson to ensure I was receiving the right treatment, medicines and making progress. Very reassuring.
I received three physio visits to get me up and moving. These were positive, encouraging and each physio gave me helpful routines and tips to help my recuperation.
My room was cleaned daily and remained spotless. Bed linen was changed as needed. My meals were served to time and well presented.
In short I received first class care throughout.
Cleveland Clinic London Hospital
2023-08-18
Person
4
5
0
Review of Grosvenor Place 5th Floor
18th August 2023
All went according to plan and I felt important. I am now at home recuperating.
Cleveland Clinic London Hospital
2023-08-17
Person
3
5
0
Review of Grosvenor Place 5th Floor
17th August 2023
I felt that some of the care was disjointed. For example when I was on nil by mouth meals were still being served or meal orders requested. I had to proactively ask for IV fluids to keep me going while I was on nil by mouth and recovering from an extended episode of vomiting. Post op I felt forgotten - I was in pain but no painkillers were administered for about 6 hours. My preferred name wasn’t even filled in on the board in my post op room.
Cleveland Clinic London Hospital
2023-08-17
Person
5
5
0
Review of Grosvenor Place 5th Floor
17th August 2023
I found all staff helpful and informative
Cleveland Clinic London Hospital
2023-08-17
Person
4
5
0
Review of Grosvenor Place Day case
17th August 2023
Overall it was very good.
I have an issue with pre treatment. I could not get a date and address for the clinic before I went to the trouble to fill in the website form, think of a password etc. I should have had a communication as well as this form giving that information.
I did not receive any information before Monday 14th August and the treatment was on Wednesday, 16th August.
I had no clue that I would have to spend so long in hospital and that the process would take so long because this had not been explained in advance AT ALL.
It was only lucky I could get hold of the individual who I had organised to accompany me home to explain that she needed to be there at 18:30 and not 15:30.
The menu looked very good and the food was nutritious. I liked the hospital staff but I noticed the individual who took my food order did not have a sufficiently good level of English to understand me. I asked for a strawberry milkshake and expected a sweet drink. I received liquidised strawberries in milk. It was nice, it was nutritious but as I felt I deserved a treat I was disappointed a bit. Still- everyone has to learn, eh?
On Monday 15th August an individual conducted an on-phone assessment pre-admission. She asked me my address. The records showed the wrong address. I told her the right address giving the postcode B for Brava D for Delta etc and when I filled in the Cleveland Clinic form I checked and the address there was completely wrong. I don’t mind correcting someone’s mistake but the right address is important and I think a less able/ more sick patient may not have noticed the mistake.
Cleveland Clinic London Hospital
2023-08-17
Person
4
5
0
Review of Endoscopy Grosvenor Place
17th August 2023
Slight mix up re timing of procedure. Changed at 7pm the night before. I live out of London and have to take a train. I was asked to come in much later. Then received a call on the day of procedure asking me to come in earlier as the list had changed again. Not so easy for me as I was on the tube when the message came through and I had already changed my travel arrangements to meet the later time for procedure.
Excellent team of nurses and supporting medical staff