Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2023-08-17 Person 4 5 0

Overall it was very good. I have an issue with pre treatment. I could not get a date and address for the clinic before I went to the trouble to fill in the website form, think of a password etc. I should have had a communication as well as this form giving that information. I did not receive any information before Monday 14th August and the treatment was on Wednesday, 16th August. I had no clue that I would have to spend so long in hospital and that the process would take so long because this had not been explained in advance AT ALL. It was only lucky I could get hold of the individual who I had organised to accompany me home to explain that she needed to be there at 18:30 and not 15:30. The menu looked very good and the food was nutritious. I liked the hospital staff but I noticed the individual who took my food order did not have a sufficiently good level of English to understand me. I asked for a strawberry milkshake and expected a sweet drink. I received liquidised strawberries in milk. It was nice, it was nutritious but as I felt I deserved a treat I was disappointed a bit. Still- everyone has to learn, eh? On Monday 15th August an individual conducted an on-phone assessment pre-admission. She asked me my address. The records showed the wrong address. I told her the right address giving the postcode B for Brava D for Delta etc and when I filled in the Cleveland Clinic form I checked and the address there was completely wrong. I don’t mind correcting someone’s mistake but the right address is important and I think a less able/ more sick patient may not have noticed the mistake.

Giving much better relevant information in advance of being admitted to hospital. I would have liked to know (I would still like to know) what exercises will be beneficial for my recovery. What are the post treatment dos and don’t ? I would like to have costs itemised and explained in advance of needing to pay them during my admission to the clinic. It seems (unsurprisingly, given the number of staff the hospital have) that use of the hospital is by far the largest item of expense on my bill. My consultant has explained if I were to have an operation for my back problem instead of an epidural treatment I would have to be in hospital for at least a week. If the cost of that is 7 or possibly 14 times the cost I paid for half a day’s treatment it is probably prohibitive for my ability to pay.

I liked all the many staff I met who were all extremely courteous, which I appreciate. The anaesthetist and I had some things in common and he was funny.