Acorn Group Practice

This surgery is appalling, the receptionists deny you appointment and send you to walk in centres which are useless as they can not access medical records or send samples off. The doctors fail to provide appropriate care and just hand out antibiotics putting people at risk. I’m personally prrgamant and they have put my unborn child at risk by not properly treating a infection. The service is negligent

This is a great GP practice. The GP’s are all approachable ,knowledgeable and kind . They reception staff are helpful and the phlebotomist is great .I feel lucky to have Acorn as my GP surgery.

It is almost impossible to get an appointment at this clinic! They have changed their system from calling at 8:30 to get an appointment on the day to calling at 8:30 to get a doctor to call you back on the day. Needless to say, 2 days and 3 phone calls later, I'm still waiting for Dr Harrington to call me back. Hopeless. Go elsewhere I'd say.

Trying to get an appointment is a nightmare, even if you call up first thing in the morning by the time you get through all on the day appointments have gone.

The lack of appointments in the surgery is very disappointing. Certain receptionists are blunt, abrupt and to be quite honest very rude!

Despite providing clear instructions to have an appointment with a specific doctor months ago - I knew there would be a long waiting list so planned it in advance and organised care at home. However, I’ve now been told that I am seeing a completely different doctor and been told that I will have to go to the back of the waiting list to see the doctor I originally made the request to see. Very disappointed by the lack of communication about changes in the doctor as it has impacted on my childcare. I work in the NHS and would have expected some common courtesy towards a fellow NHS worker.

Only on the day appointments are available, by phoning (impossible to get through) or by waiting outside for the surgery to open. I went down today at 8.a.m to be told there are actually no appointments available today. If I urgently need an appointment I would need to go to their "hub" at Sheen lane in Richmond. My need for an appointment is not urgent so I asked if I could book a non-urgent appointment. At first I was told these were not bookable in advance, then I was told the next one would be on March 21st, 22 days later. What on earth is going on? It is such a shame as the doctors are great, but what is the use if you can't actually get to see one.

The most caring doctors I've come across. All the doctors and Dr Harrington in particular make it so welcoming to talk about very personal problems which is vital when suffering from mental health issues. Always feel well cared for when I see a doctor or nurse.