Boots Opticians Liverpool - Lord Street

Very efficient and friendly staff

There was nothing wrong with you customer service but ihought I was totally ripped off. I like the frames on my current glasses so wanted to keep them and just get new lenses. When calculating the cost I asked what the addition of A hundred and forty pounds was and was told it was for regazing. Surely it shouldn't cost anymore to put lenses in an existing frame as opposed a new one. I was further advised that as I wasn't buying new frames I was not entitled to a 25% discount. I was therefore coerced into buying new frames. I picked some glasses that cost £130. I was then advised that as they were for varie focals they would cost £180. There were big signs showing £130 and the label on the glasses showed £130. However in tiny writing on the label it said £180. Tiny writing great for an optician. Had I had my wits about me I should have walked out the shop and gone elsewhere. I have since found out that not everybody charges for 'reglazing' I certainly won't be using Boots again and shall advise friends likewise. I will also take the matter up with trading standards as I think the hidden costs are not what I would call open and honest trading.

I have used the Liverpool Lord Street branch for many years. They are the best.

I was extremely impressed with all who I came into contact with, very caring, informative and professional staff.

I have always found the staff here to be very friendly, courteous and helpful. Especially with my elderly mother, who they look after with care and respect.

Tried to book on Monday for Saturday but was told to call back as weekend appointments are only allocated then.

It was perfect. Easy and very helpful staff

No complaints. The staff were awesome.

Very helpful staff especially choosing the right frames.

Optometrist was very impressive. He explained in detail the tests that were going to be carried out, he took care in carrying out the tests (including having the retinal photograph repeated) and he explained the results clearly. He had a friendly but professional manner.