Boots Opticians Cambridge - Lion Yard

I had a very good experience in the optician. I had very painful and a lot of discomfort in my left eye. The lady at reception called Samantha was great, very helpful, really nice and understanding. The optician is called Peter, he was wonderful! What a good optician!!!! The best optician that I have ever seen !!! He safe my eye!! I'm very grateful to this gentleman.

The new Boots Optician in Lion yard is far too noisy with far too much going on and no private space. My receipt looks very complicated and I feel I wasn't given the discount I think I was entitled to. I put my pin number into the machine and I didn't notice that I had been charged 50 pence for charity. I have no objection to donating to charity but this should not automatically have been deducted on my card. In addition to all that I wasn't asked for my Advantage card, I appreciate that I should have given it to the person giving me the receipt but every time I have purchased anything in Boots I have always been asked if I had an advantage card. It wasn't until I checked my receipt at home that I saw I could have received 138 advantage points. I will be collecting my glasses on Thursday 26th April so it would be nice to speak with the Manager about this. My experience today was not as pleasant as it used to be when your shop was smaller and more personal. I am 76 and wear hearing aids so all the noise in your new shop was very distressing to me.

All of the staff I dealt with have been outstanding: knowledgeable, professional, efficient but also genuinely kind and patient. I'd like to thank jaimie in particular for his great advice and efficiency.

.

In general every thing was great, great service, but maybe would be useful if staff could provide more informatiom on your options with eye care plan.

The test was extremely thorough and the staff very friendly. One diligent staff member spent a lot of time helping me to choose my perfect frames.

Peter was the Optometrist who examined my eyes. I have to say he was one of the nicest people I’ve ever met. He had a lovely manner and even though I probably asked too many questions, he answered them all and even explained it using the eye diagrams on his equipment. I felt that the exam was very thorough and all the results were explained. Excellent!! He is certainly a credit to the shop and WHEN I go back, I’d hope to see him again.

I was very disappointed by the young man who did my eye check before seeing the opthamologist. He had no clue and did not even ask if I was wearing lenses (which I was). So he did the pressure checks and the other tests on me with my lenses in. No welcome, no explanation of what the tests were for. Very unsatisfactory. The opthamologist apologised for the tests being done with lenses in and had to re-do them.

Staff were very nice, all of the tests were explained to me and the whole eye exam was very thorough.

Professional experience