Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-08-24
Person
2
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
24th August 2022
I do not believe that the sexual health services in northants are up to scratch. I am unsure what it is required to wait 1 week for a call to take place before being able to visit the clinic the next week. This just seems like a poor process to have in place.
Suggested improvements
A swifter response
2022-10-13 15:20:41
Response from St Mary's Hospital
Thank you for your feedback, I am sorry to hear that you have had a negative experience. We are assessing patients by phone initially still due to our safer systems of work which is why you had a telephone appointment first. This is also to identify whether you require a face to face appointment and to ensure it is booked with the correct clinician dependent on your presentation.
2022-09-05 10:02:57
Response from St Mary's Hospital
I am really sorry this happened. I have sent your comment to the service manager to check systems. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-08-24
Person
4
5
0
Review of ADHD & Aspergers
24th August 2022
I received an ASD diagnosis following a full and comprehensive assessment by [name removed] in August 2021.
Following this I was allocated to [name removed] as my specialist occupational therapist for 1:1 specialist psycho-education around my diagnosis.
The care, support and education I have received from Colette has been nothing short of exceptional. She has treated me with dignity and respect and, using what I deem to be exceptional skills, cultivated a highly positive and productive relationship with me. As a consequence of this, along with her in depth knowledge, she has given me greater insight into my condition and provided me with invaluable tools for the future.
Colette is a credit to the service to whom I a very grateful. I hope my feedback can be directed to her manager.
Kind Regards
[name removed] (NHS No. 486 830 9900)
Suggested improvements
Clearly there are challenges across the country with issues regarding capacity. More investment into staffing, particularly of the calibre of [name removed] and [name removed], would obviously help with this.
2022-08-25 09:02:25
Response from St Mary's Hospital
Thank you for your amazing feedback. I agree David and Colette are amazing people. I have passed your comment to their manager. Best wishes, Hugh Jones, patient experience manager
St Mary's Hospital
2022-08-20
Person
5
5
0
Review of Cransley Hospice
written by
20th August 2022
Good, felt safe - staff wonderful. Food good - felt supported.
Suggested improvements
No.
St Mary's Hospital
2022-08-19
Person
5
5
0
Review of Hand Therapy Service
19th August 2022
My consultant was very caring
Suggested improvements
Nothing
St Mary's Hospital
2022-08-18
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
18th August 2022
Very professional and knowledgeable
Suggested improvements
Nothing
St Mary's Hospital
2022-08-18
Person
4
5
0
Review of Kingfisher Ward
18th August 2022
St Mary's Hospital
2022-08-18
Person
3
5
0
Review of Kingfisher Ward
18th August 2022
More staff are increased but a minor percentage appear is not care asset the patients needs at all.
Suggested improvements
Only the above.
2022-09-05 09:42:19
Response from St Mary's Hospital
I am really sorry this is how you feel. All our staff are expected to show compassion and understanding. I have passed your comment to the ward matron to discuss with staff. If this happens again, please speak to the ward matron. Best wishes, Hugh Jones, patient Experience Manager
St Mary's Hospital
2022-08-18
Person
5
5
0
Review of Hand Therapy Service
18th August 2022
Because that was my experience
Suggested improvements
Nothing all was fine
St Mary's Hospital
2022-08-17
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
17th August 2022
Quick and easy
Suggested improvements
None
St Mary's Hospital
2022-08-17
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
17th August 2022
Listen to
Explain the process
Politeness
Suggested improvements
No question
