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24th August 2022


I received an ASD diagnosis following a full and comprehensive assessment by [name removed] in August 2021. Following this I was allocated to [name removed] as my specialist occupational therapist for 1:1 specialist psycho-education around my diagnosis. The care, support and education I have received from Colette has been nothing short of exceptional. She has treated me with dignity and respect and, using what I deem to be exceptional skills, cultivated a highly positive and productive relationship with me. As a consequence of this, along with her in depth knowledge, she has given me greater insight into my condition and provided me with invaluable tools for the future. Colette is a credit to the service to whom I a very grateful. I hope my feedback can be directed to her manager. Kind Regards [name removed] (NHS No. 486 830 9900)

Suggested improvements
Clearly there are challenges across the country with issues regarding capacity. More investment into staffing, particularly of the calibre of [name removed] and [name removed], would obviously help with this.

25th August 2022
Response from St Mary's Hospital

Thank you for your amazing feedback. I agree David and Colette are amazing people. I have passed your comment to their manager. Best wishes, Hugh Jones, patient experience manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs