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18th August 2022

More staff are increased but a minor percentage appear is not care asset the patients needs at all.

Suggested improvements

Only the above.

5th September 2022

Response from St Mary's Hospital

I am really sorry this is how you feel. All our staff are expected to show compassion and understanding. I have passed your comment to the ward matron to discuss with staff. If this happens again, please speak to the ward matron. Best wishes, Hugh Jones, patient Experience Manager

Dignity/Respect

Involvement

Information

Staff

Safe

Supported

Rating not given.

Spiritual understanding

Cultural needs

Experience