Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-08-16
Person
3
5
0
Review of CMHT Rockingham Triangle
16th August 2022
The new system meant that I had to wait far too long to see a psychiatrist about a much needed medication change. From May until today was when I had a telephone consultation. That meant I was left poorly far too long and had to take too much time off work. With the previous system I was seen really quickly.
Suggested improvements
Try to find a system where people can be seen much quicker.
2022-10-17 14:47:20
Response from St Mary's Hospital
Unfortunately, we have not had a doctor in post which had an effect on the waiting times. We now have a doctor and this will reduce further waiting times.
St Mary's Hospital
2022-08-16
Person
5
5
0
Review of ADHD & Aspergers
16th August 2022
I felt supported and accepted which helped me to have head space for processing the information being relayed and the issues discussed. I would highly recommend this service to anyone who needs it.
Suggested improvements
More counselling sessions after diagnosis.
2022-08-23 10:50:54
Response from St Mary's Hospital
Thank you for your feedback. I have passed your comment about counselling sessions to the service manager. Please speak to your key worker if you feel you need more support. Best wishes, Hugh Jones, Patient Experience manager.
St Mary's Hospital
2022-08-15
Person
5
5
0
Review of Hand Therapy Service
15th August 2022
Thank you so much so much to [name removed] for her attention and care to detail and bring back a huge and remarkable improvement to my mobility in my left hand. I'm grateful for all her help
Suggested improvements
Service is exceptional
St Mary's Hospital
2022-08-15
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
15th August 2022
All staff members are excellent could do with longer opening hours but that's just my opinion and I know you guys are very busy could not get better service brilliant people
Suggested improvements
Employing more people on the phone as it can be difficult to get through sometimes
2022-10-13 15:20:21
Response from St Mary's Hospital
Thank you for your feedback. We are addressing the shortages in our administration staff with active recruitment so this should improve the process of accessing the service. In terms of opening hours , we do offer some later / earlier appointments but we will review this across county to ensure is equitable.
2022-08-16 14:47:36
Response from St Mary's Hospital
Thank you for your suggestion and sorry about the delay getting through. I know that the service manager is looking at opening hours and the efficiency of the phone system, so your feedback is really useful. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-08-13
Person
5
5
0
Review of Hand Therapy Service
13th August 2022
[name removed] made me feel at ease from the first appointment to my last explaining everything so that I understood all
Suggested improvements
Don’t think anything could have been done better
St Mary's Hospital
2022-08-11
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
11th August 2022
All of my worry was removed l felt calm and comfortable with my treatment [name removed] thank you for your service
Suggested improvements
Nothing
St Mary's Hospital
2022-08-11
Person
4
5
0
Review of Hand Therapy Service
11th August 2022
My treatment was excellent irrespective of my faith. I would give 10 put if 10 for my whole experience.
Suggested improvements
Nothing
St Mary's Hospital
2022-08-11
Person
5
5
0
Review of Hand Therapy Service
11th August 2022
As requested
Suggested improvements
Nothing
St Mary's Hospital
2022-08-11
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
11th August 2022
Made to feel comfortable at all times.
Suggested improvements
Nothing to say.
St Mary's Hospital
2022-08-11
Person
5
5
0
Review of Hand Therapy Service
11th August 2022
Very polite and friendly staff that in no way made me feel uncomfortable. Well manners d and caring and the right people are doing the right job.
Suggested improvements
Nothing in my opinion could be improved
