Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-04-23
Person
3
5
0
Review of Kingfisher Ward
written by a patient
23rd April 2022
The domestic staff are excellent.
Suggested improvements
Need more sandwiches for snacks in the evening.
2022-06-23 14:40:56
Response from St Mary's Hospital
Thank you for your feedback. I am sorry to read that there were not enough sandwiches available during your time on the ward. Unfortunately, this is because each ward is funded and catered for a certain amount sandwiches at lunch and dinner time, there no sandwiches specifically for the evening. However, a member of staff should have been willing to use the bread and fillings available to make you a sandwich.
2022-05-10 09:07:34
Response from St Mary's Hospital
Thank you for your kind thoughts. Please tell staff if you are still hungry in the evenings. You can also raise this at community meetings. Best wishes, Hugh Jones, Patient Experience Manager.
St Mary's Hospital
2022-04-23
Person
5
5
0
Review of Urgent Care and Assessment Team - North
23rd April 2022
Because they understand my minds and I felt safe.
Suggested improvements
Telephone call to mobile was not helpful or patiently received by Abrahim. Partner was connected.
2022-06-23 14:28:14
Response from St Mary's Hospital
I am sorry you felt this way. Staff are usually supportive and patient when talking on the phone. If more detail is provided I can pick this up with the team. Please contact the team or our confidential helpline on 0800917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
2022-05-11 11:42:03
Response from St Mary's Hospital
I am sorry there was some confusion over the Telephone call. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-04-23
Person
5
5
0
Review of Urgent Care and Assessment Team - North
23rd April 2022
I was fully listened and support throughout and I felt understood. I a very grateful to have come at a dark place and be able to manage life better.
Suggested improvements
Maybe a different communication channel in there - text.
2022-06-23 14:28:43
Response from St Mary's Hospital
Not sure what the issue of concern is here you are referring to. We do use text message to communicate with patients. We apologise for anything that was unhelpful and happy to receive more detail in order to improve things.
2022-05-11 11:45:39
Response from St Mary's Hospital
We are always looking to improve how we communicate with patients, so your suggestion is very welcome. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-04-23
Person
5
5
0
Review of Urgent Care and Assessment Team - North
written by a patient
23rd April 2022
All staff were plesant and interested in my needs to move on. They let me talk without interupting. I felt comfortable.
St Mary's Hospital
2022-04-23
Person
3
5
0
Review of Urgent Care and Assessment Team - North
written by
23rd April 2022
St Mary's Hospital
2022-04-23
Person
4
5
0
Review of Urgent Care and Assessment Team - North
written by a patient
23rd April 2022
Its a new experience for me.
St Mary's Hospital
2022-04-23
Person
5
5
0
Review of Spinney Ward
23rd April 2022
Treated me well.
Everybody has been kind.
St Mary's Hospital
2022-04-23
Person
5
5
0
Review of Urgent Care and Assessment Team - North
23rd April 2022
I was listened to when I had something to say I was treated with respect and do was my partner as well.
Suggested improvements
I do not think theres anything.
St Mary's Hospital
2022-04-21
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
21st April 2022
Happy
Suggested improvements
None
St Mary's Hospital
2022-04-20
Person
4
5
0
Review of CMHT Rockingham Triangle
written by a patient
20th April 2022
Made a plan.
