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Written by a patient
23rd April 2022


The domestic staff are excellent.

Suggested improvements
Need more sandwiches for snacks in the evening.

10th May 2022
Response from St Mary's Hospital

Thank you for your kind thoughts. Please tell staff if you are still hungry in the evenings. You can also raise this at community meetings. Best wishes, Hugh Jones, Patient Experience Manager.

23rd June 2022
Response from St Mary's Hospital

Thank you for your feedback. I am sorry to read that there were not enough sandwiches available during your time on the ward. Unfortunately, this is because each ward is funded and catered for a certain amount sandwiches at lunch and dinner time, there no sandwiches specifically for the evening. However, a member of staff should have been willing to use the bread and fillings available to make you a sandwich.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Rating not given.
Cultural needs
Experience