Share review of St Mary's Hospital
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St Mary's Hospital
2022-04-23
Person
5
5
0
23rd April 2022
Because they understand my minds and I felt safe.
Suggested improvements
Telephone call to mobile was not helpful or patiently received by Abrahim. Partner was connected.
11th May 2022
Response from St Mary's Hospital
I am sorry there was some confusion over the Telephone call. Best wishes, Hugh Jones, Patient Experience Manager
23rd June 2022
Response from St Mary's Hospital
I am sorry you felt this way. Staff are usually supportive and patient when talking on the phone. If more detail is provided I can pick this up with the team. Please contact the team or our confidential helpline on 0800917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager