Reviews
Reviews
Next steps put in place.
We are a service that works 24/7. Without more detail I am unsure why work would get in the way of assessment or input.
Thank you for your review. I have passed your comment to the service manage. Best wishes, Hugh Jones, Patient Experience Manager
My husband was shown every respect with his illness and the staff were lovely and very patient to him and I was informed at all times.
Thank you for your feedback. The clinical team may have to move patients between bays and side rooms and is dependent on a number of reasons. We will always endeavour not to move patients frequently but it will always depend on the needs of the patients we have in the Hospice at any one time. We cannot guarantee patients will be able to remain in the room or bay they were admitted to
Thank you for your kind review. Sometimes we do need to move patients but if you have any concerns about your husband's room, please let the staff know. Best wishes, Hugh Jones, Patient Experience Manager.
Every staff member involved with my care has been kind, happy, knowledgeable, caring.
Because from the moment I walked through the door I felt the best I had felt for many many days. Totally cared for.
Good service and given respect.
Compassionate staff always listens and are patient.
Thank you for your feedback. I am sorry you feel we need more staff of the ward. The staffing levels and skill mix on each ward is determined by our Safer Staffing Team, which is influenced by national Standards, and as such we staff the wards accordingly. Please be assured that this standard is regularly reviewed on a minimum 6 monthly basis.
Thank you for your review. We are aware that staff levels can vary but we always ensure that we have sufficient to keep you safe. Best wishes, Hugh Jones, Patient Experience Manager
Efficient, friendly, re-assuring staff.
My name is the patient I need to go home tomorrow.
He has been brilliant.
The doctor's have been brilliant.
Avocet ward has been because of the special care.
I received amazing care from most staff.