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18th May 2022


Next steps put in place.

Suggested improvements
Greater flexibility regarding work/ mental health balance and the importance of work to the patient- needed more compassion service rules not people.

31st May 2022
Response from St Mary's Hospital

Thank you for your review. I have passed your comment to the service manage. Best wishes, Hugh Jones, Patient Experience Manager

5th October 2022
Response from St Mary's Hospital

We are a service that works 24/7. Without more detail I am unsure why work would get in the way of assessment or input.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience