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18th May 2022


Compassionate staff always listens and are patient.

Suggested improvements
More staff.

31st May 2022
Response from St Mary's Hospital

Thank you for your review. We are aware that staff levels can vary but we always ensure that we have sufficient to keep you safe. Best wishes, Hugh Jones, Patient Experience Manager

5th October 2022
Response from St Mary's Hospital

Thank you for your feedback. I am sorry you feel we need more staff of the ward. The staffing levels and skill mix on each ward is determined by our Safer Staffing Team, which is influenced by national Standards, and as such we staff the wards accordingly. Please be assured that this standard is regularly reviewed on a minimum 6 monthly basis.

Dignity/Respect
Involvement
Rating not given.
Information
Staff
Rating not given.
Safe
Supported
Spiritual understanding
Cultural needs
Experience