Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-05-18
Person
4
5
0
Review of Urgent Care and Assessment Team - North
18th May 2022
Next steps put in place.
Suggested improvements
Greater flexibility regarding work/ mental health balance and the importance of work to the patient- needed more compassion service rules not people.
2022-10-05 12:23:04
Response from St Mary's Hospital
We are a service that works 24/7. Without more detail I am unsure why work would get in the way of assessment or input.
2022-05-31 06:10:52
Response from St Mary's Hospital
Thank you for your review. I have passed your comment to the service manage. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-05-18
Person
4
5
0
Review of Cransley Hospice
18th May 2022
My husband was shown every respect with his illness and the staff were lovely and very patient to him and I was informed at all times.
Suggested improvements
We were a bit disappointed in the room he was transfered to the old { } but he is used to it now and they have after him well.
2022-10-05 11:49:24
Response from St Mary's Hospital
Thank you for your feedback. The clinical team may have to move patients between bays and side rooms and is dependent on a number of reasons. We will always endeavour not to move patients frequently but it will always depend on the needs of the patients we have in the Hospice at any one time. We cannot guarantee patients will be able to remain in the room or bay they were admitted to
2022-05-31 06:07:38
Response from St Mary's Hospital
Thank you for your kind review. Sometimes we do need to move patients but if you have any concerns about your husband's room, please let the staff know. Best wishes, Hugh Jones, Patient Experience Manager.
St Mary's Hospital
2022-05-18
Person
5
5
0
Review of Cransley Hospice
18th May 2022
Every staff member involved with my care has been kind, happy, knowledgeable, caring.
St Mary's Hospital
2022-05-18
Person
5
5
0
Review of Cransley Hospice
18th May 2022
Because from the moment I walked through the door I felt the best I had felt for many many days. Totally cared for.
St Mary's Hospital
2022-05-18
Person
4
5
0
Review of Spinney Ward
written by
18th May 2022
Good service and given respect.
St Mary's Hospital
2022-05-18
Person
4
5
0
Review of Avocet Ward
18th May 2022
Compassionate staff always listens and are patient.
Suggested improvements
More staff.
2022-10-05 11:52:58
Response from St Mary's Hospital
Thank you for your feedback. I am sorry you feel we need more staff of the ward. The staffing levels and skill mix on each ward is determined by our Safer Staffing Team, which is influenced by national Standards, and as such we staff the wards accordingly. Please be assured that this standard is regularly reviewed on a minimum 6 monthly basis.
2022-05-31 06:01:29
Response from St Mary's Hospital
Thank you for your review. We are aware that staff levels can vary but we always ensure that we have sufficient to keep you safe. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-05-18
Person
5
5
0
Review of Physical Health Clinic (UCAT North)
written by
18th May 2022
Efficient, friendly, re-assuring staff.
Suggested improvements
Waiting time ( I was late anyway) so my fault.
St Mary's Hospital
2022-05-18
Person
4
5
0
Review of Avocet Ward
18th May 2022
My name is the patient I need to go home tomorrow.
Suggested improvements
I take medication home.
St Mary's Hospital
2022-05-18
Person
4
5
0
Review of Avocet Ward
18th May 2022
He has been brilliant.
The doctor's have been brilliant.
Avocet ward has been because of the special care.
Suggested improvements
Everything is just fine thank you for everything. Love.
St Mary's Hospital
2022-05-18
Person
4
5
0
Review of Urgent Care and Assessment Team - North
18th May 2022
I received amazing care from most staff.
