Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-06-22
Person
4
5
0
Review of Sandpiper Ward
22nd June 2022
was good
Suggested improvements
more activities
2022-10-05 11:52:17
Response from St Mary's Hospital
Thank you for your feedback. There is a therapy programme that runs across the week including some sessions over the weekend. There is a range of games, puzzle books and arts and crafts available in the activity room and a small collecting in the quiet lounge. These can be freely accessed at any time. The therapy programme and activities are continually reviewed and suggestions welcomed.
St Mary's Hospital
2022-06-22
Person
3
5
0
Review of Sandpiper Ward
22nd June 2022
Not given a lot of information about discharge until the day and couldn't talk to the doctor. No vegan food.
Suggested improvements
Better communication between staff and patients. better food.
2022-10-05 11:52:04
Response from St Mary's Hospital
Thank you for your feedback, I'm sorry to hear that this was your experience. The Team offers opportunities to complete ward round planning sheets and provide 1-1's after ward rounds to review any questions or queries you may have. Usually expected discharge date is discussed quite early on in a person’s admission and the care plan goals reflect this. I will remind keyworkers to ensure they discuss approaching discharges more frequently during 1-1's. I will pass on your feedback regarding the food to the hotel services team.
2022-06-27 13:45:26
Response from St Mary's Hospital
This should not have happened, so I am really sorry. I have passed your comment to the service manager for fuller explanation. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-06-22
Person
4
5
0
Review of Sandpiper Ward
22nd June 2022
I have had the most helpful time being in hospital. Sandpiper Ward have excellent staff and it would be too hard to recognise every person who helps, but they haven't just looked at my diagnosis but at me as a person. I felt very safe with the nurses. It takes a very strong caring person to do this work. The staff are non-judging, helpful and have gone above and beyond so may times.
Suggested improvements
More intervention in so far as suggesting games etc.
2022-10-05 11:51:46
Response from St Mary's Hospital
Thank you for your feedback. There is a therapy programme that runs across the week including some sessions over the weekend. There is a range of games, puzzle books and arts and crafts available in the activity room and a small collecting in the quiet lounge. These can be freely accessed at any time. The therapy programme and activities are continually reviewed and suggestions welcomed.
St Mary's Hospital
2022-06-22
Person
4
5
0
Review of Sandpiper Ward
22nd June 2022
-
Suggested improvements
-
St Mary's Hospital
2022-06-21
Person
4
5
0
Review of ARMS Team
21st June 2022
All the staff were friendly and i had no issues with anyone.
Suggested improvements
In some sessions i noticed some of the support sounded like it was words coming out of a book that has been studied which i understand but more in-depth experience based support may be needed for some (I'm not sure how to explain that better).
Some more focus on the importance of how food has a direct link to how our mind can operate may be an important thing to focus on and the importance of what we consume into our mind like the music we listen to or the TV programmes and movies we watch and what words are going into our minds, and how those words influence the state our mind is in.
Overall everything was good and i received a lot of reminders on how to keep on top of things which have helped me organise my mind a little more.
St Mary's Hospital
2022-06-20
Person
5
5
0
Review of Hand Therapy Service
20th June 2022
Completely
Suggested improvements
Nothing could be done better, excellent treatment from walking in the door to leaving
St Mary's Hospital
2022-06-20
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
20th June 2022
It was the first time I had to visit and didn't feel judged at all, the staff were very helpful and I received the help I needed
Suggested improvements
Happy with the service I received
St Mary's Hospital
2022-06-20
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
20th June 2022
Took into consideration how the test should have been conducted due to my circumstances. Very kind and compassionate even over the phone. Also gave me option to get me quickest results
Suggested improvements
N/A
St Mary's Hospital
2022-06-19
Person
5
5
0
Review of Spinney Ward
19th June 2022
The staff was very friendly and helpful I have enjoyed the activities and the company of the staff and some of the patients.
Suggested improvements
Not every member of staff knocked on my door before coming in.
It would be good if they knocked first.
2022-10-05 12:03:35
Response from St Mary's Hospital
We apologise for your experience whilst on Spinney ward. This is not our usual standard and staff are aware for privacy and dignity purposes for our patients that they should knock the door before entering. We have prompt reminders on each bedroom door and we will remind staff within the team meeting of the importance of this.
2022-06-29 15:02:57
Response from St Mary's Hospital
I am glad you enjoyed the activities. I have sent your comment to the ward manager as a reminder to staff. Best wishes, Hugh Jones, Patient experience Manager
St Mary's Hospital
2022-06-17
Person
5
5
0
Review of Hand Therapy Service
17th June 2022
