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St Mary's Hospital
2022-06-22
Person
3
5
0
22nd June 2022
Not given a lot of information about discharge until the day and couldn't talk to the doctor. No vegan food.
Suggested improvements
Better communication between staff and patients. better food.
27th June 2022
Response from St Mary's Hospital
This should not have happened, so I am really sorry. I have passed your comment to the service manager for fuller explanation. Best wishes, Hugh Jones, Patient Experience Manager
5th October 2022
Response from St Mary's Hospital
Thank you for your feedback, I'm sorry to hear that this was your experience. The Team offers opportunities to complete ward round planning sheets and provide 1-1's after ward rounds to review any questions or queries you may have. Usually expected discharge date is discussed quite early on in a person’s admission and the care plan goals reflect this. I will remind keyworkers to ensure they discuss approaching discharges more frequently during 1-1's. I will pass on your feedback regarding the food to the hotel services team.