Share review of St Mary's Hospital
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St Mary's Hospital
2022-06-19
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5
5
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19th June 2022
The staff was very friendly and helpful I have enjoyed the activities and the company of the staff and some of the patients.
Suggested improvements
Not every member of staff knocked on my door before coming in.
It would be good if they knocked first.
29th June 2022
Response from St Mary's Hospital
I am glad you enjoyed the activities. I have sent your comment to the ward manager as a reminder to staff. Best wishes, Hugh Jones, Patient experience Manager
5th October 2022
Response from St Mary's Hospital
We apologise for your experience whilst on Spinney ward. This is not our usual standard and staff are aware for privacy and dignity purposes for our patients that they should knock the door before entering. We have prompt reminders on each bedroom door and we will remind staff within the team meeting of the importance of this.