Queen's Hospital

Queen's Hospital 2023-11-07 Person 4 5 0

It was all very positive. The staff were incredibly busy and managed to juggle a lot in the time I was there. Time management is a difficult one as how to make it more efficient? I waited for someone to look at an x-ray for 3 hours although I wasn't a priority as I wasn't in any danger, the x-ray I believe was for just in case, however, I could have been gone and out of their way a lot earlier.

The care was great. No-one can help being busy, just the timings were long.

Queen's Hospital 2023-11-07 Person 3 5 0

Staff were friendly and approachable

Shorter waiting time was waiting 13 hours plus from start to finish

Queen's Hospital 2023-11-07 Person 1 5 0

The system the understaffed nurses work under is awful. They have to spend more time on computer screens and paperwork than on patient care. I got lost from their system mid-way between departments. Had no idea who my doctor was and saw different nurses day to day.

Scrap the current system and release the reduced number of staff doing paperwork so they can deal better with patients. I was made to feel like a nuisance rather than a cared for patient.

Queen's Hospital 2023-11-07 Person 2 5 0

Got no problem with nurses at all but the waiting at accident and emergency is a disgrace it really did smell long wait sitting on chair with breathing problems was not giving all my medication to me never know queens hospital like this

Improve the waiting time and send people back to gp with just colds and one person to a patient in A&E waiting has I found 6 people in with one patient bit off joke

Queen's Hospital 2023-11-07 Person 4 5 0

I was treated with the utmost respect.

The wait time was ridiculous, I spent over 12 hours in A&E, of which about 2 hours only was for tests, consultations and care. The wait times are far too long.

Queen's Hospital 2023-11-07 Person 4 5 0

The nursing team/hca's were fantastic! They treated my mum with care and respect.

Communication between members of staff could be better. Sometimes the nurses didn't know what the consultants agreed on and were giving us the wrong info. But this was quickly identified and fixed

Queen's Hospital 2023-11-07 Person 1 5 0

From start to now the only members of staff that was good and compassionate was the ambulance staff. From the moment they handed over to the hospital the treatment and onward treatment is extremely poor, the communication from doctors and nurses to GP staff is extremely poor that they also lied about any info they did give. I’m still waiting for a phone call from the doctors as to what’s is actually wrong with me and what onward treatment I should have.

Stop with all the lies. Deal with each patient correctly. Don’t put blame from one department to another as in it’s not my job. Actually have an order of when patients arrive. Even hand out a number to each patient and cross off as you go. Have more staff on. Don’t keep moving patients about and loosing track of where they are. Have the staff read the notes and understand the patient issue. And don’t do part of a job. Complete one patient at a time.

Queen's Hospital 2023-11-07 Person 5 5 0

I could not fault on anything

I was satisfied

Queen's Hospital 2023-11-07 Person 5 5 0

Was in A&E was very busy Staff were very helpful, friendly, i

I would say there is a shortage of beds, Need more wards , as people on trolley Beds ,left in corridors,

Queen's Hospital 2023-11-07 Person 5 5 0

Both Charlotte the CNS nurse and Lauren the RN made me feel so at ease and killed any nerves I may have had. They made a worrying, nervous experience very easy and totally put me at ease instantly with lots of communication and kindness. Excellent service.

Nothing to change, a very punctual and smoothly run service.