North Central London
4.2 | 691 reviews
Review
The nurses showed up in the early hours of the morning to resolve the catheter blockage.
17th June 2026 | Review of Primary Care - NCL, written by service user/patient
16th June 2026 | Review of CAS – NCL, written by service user/patient
they did not have access to my medical records and did not give me the medicine i knew i needed. Made me go to urgent care anyways. Wasted my time with stupid questions that had nothing to do with my problem. Took massive pauses between each question to “take notes”
- Please have access to my medical records and take my suggestions into account. I know my problem better than anyone else. Especially since this was something that has happened before multiple times so i knew what i needed. (I was wheezing and needed a blue inhaler) something i am familiar with since i was a child. The medical records they had for me weren’t even updated. I felt like i wasted my time trying to call 111.
16th June 2026 | Review of Primary Care - NCL, written by service user/patient
Good, service cut out half way through consultation and took 20 minutes to call back
- Na
22nd May 2026 | Review of Primary Care - NCL, written by service user/patient
The member of staff who attended was very polite and helpful
- Try and reduce waiting time for callbacks. When you’re ill, having to wait too long for help increases stress and anxiety.
19th May 2026 | Review of Primary Care - NCL, written by service user/patient
Helpful, timely, professional
- The wait time was longer than the half an hour I was told that the clinician would return my call
16th May 2026 | Review of CAS – NCL, written by service user/patient
The doctor told me she referred the patient to community nurse and I called the community nurse they told me no referral has been made it is really disappointing
- Whiting time should be less and when they told you they refer you nothing happened
13th May 2026 | Review of Primary Care - NCL, written by service user/patient
Kind and good communication and directed me to the help I needed for my toddler. I’ve never had any issue with 111 service
- I don’t think there is it was efficient and I got the help I needed for my child.
11th May 2026 | Review of Primary Care - NCL, written by a family member/guardian
What went well: we went to finchley treatment centre and got adequate care with very little wait at the centre. What didn't go so well: call on 111 felt unnecessarily long and with many questions and advice that was not relevant. Also we were told a gp Would call us 6 hours later, which happened, but they didn't give us any extra information there, so the call and extra 6h wait were unnecessary
27th April 2026 | Review of CAS – NCL, written by a family member/guardian
1. The lady I spoke with was speaking unreasonable slow. I understand needing to sound clear but this was unreasonable. 2. There were questions that were asked like "where is the pain" then when I mentioned my pain points the lady would say I can only mention 1 thing. That happened multiple times. How does that actually capture what was wrong with me then? 3. The conversation felt pointless because the information captured was insufficient & not passed on. When I received a call from the doctor, I had to relay everything again. At least he actually was asking me better questions. 4. I definitely feel there should be better or additional questions allowed. Because with the questions asked, and not being allowed to say more than 1 thing (adsurd) I felt like I couldn't get across what was actually wrong with me and how it was affecting me. WAY too limited as well as black & white
- She wasn't mean, just obvious she's doing a job and doesn't care. Cut me off at the beginning when explaining what's wrong then proceeded to only allow me to mention 1 thing. Then didn't even relay the information to the doctor so I had to start from the beginning again. That happened all day even when I went in for urgent care. Customer service should be people that at the very least take callers seriously and hear them out & care about what they have to say
21st April 2026 | Review of CAS – NCL, written by service user/patient
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