Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-04-20 Person 5 5 0

Service was quick and efficient

Nothing

Doncaster Urgent Treatment Centre 2022-04-19 Person 5 5 0

I have hypertension and fibromyalgia

The doctor was very polite and caring I was straight in to see him Explained everything and was very helpful Great service

Doncaster Urgent Treatment Centre 2022-04-19 Person 5 5 0

None above applicable.

Having COVID symptoms and giving a positive RAT result after returning from a holiday abroad my husband phoned 111 on my behalf and was given a time slot of 6pm on Sunday 17th April at DRI. On arriving at the Urgent Treatment Centre we were dismayed to discover that another doctor had intercepted the first doctor’s advice and cancelled my appointment. The gentleman at the desk was extremely helpful and sorted this out. However this was experienced by other people in the waiting room also and if this were not fully investigated as to the reasons for these errors could result in an excessive amount of ill patients arriving as the cancelled appointments would be reissued. Being new to Doncaster I highly praise the treatment I received but feel my 2 hour wait may have been avoided if no one had interfered with the original time slot

Doncaster Urgent Treatment Centre 2022-04-19 Person 2 5 0

I was disgusted with the time taken to actually receive a returning phone call after phoning up at 10.45am in the morning to be told I would receive a phone call from out of hours doctor within 2 Hrs and not to receive A call I made a follow up call At 5pm to be told that the doctor had phoned me and no one answered so they closed my case (no one phoned my landline or mobile ) I was reassessed and told I would receive a phone call within 2 hrs yet Again no phone call I phoned again at 9.30pm and was reassessed again and told that because I had made multiple phone calls my wait time would be halved To 50% 1hr and at 10.30pm no phone call ….. I then received a phone call at 2am the following morning Asking wha the problem was I explained and the doctor said can u get to Doncaster royal infirmary? I said yes ,,, he said how long will it take you ? I said prob about 20mins …. The doctor then said I will see you in the next 20mins if your not here I will cancel your appointment….. I then proceeded to drive to the hospital …. In agony my husband can’t drive and he was at home with the kids ,,,,, a taxi wouldn’t have got me there in time …. When the doctor saw me at the hospital he said u have driven I said yes I had no choice you said if I wasn’t here in 20mins you would cancel my appointment? He said how have u drove your temp os 38.8 u are a strong lady !

May be it shouldn’t have taken 4 phone calls and no response I feel if I had been dealt with in the first place like I should have been instead of waiting a whole day for A phone call my infection may have not escalated Into a full blown kidney infection

Doncaster Urgent Treatment Centre 2022-04-19 Person 4 5 0

Do not have a long term standing condition

I was seen about a hour after my appointment time, I do understand the hospital gets very busy as I work in the NHS’ myself so I totally understand the delay, but all staff in urgent medical centre was lovely and the reception lady was really polite, i was seen and given antibiotics, so well done dbth team

Doncaster Urgent Treatment Centre 2022-04-14 Person 5 5 0

Ive been feeling so poorly for weeks and after trying and failing trying to get an appointment at doctors then at same day care...i had no choice but to phone your and thanks to the lovely doctor who checked my ears throat and chest he gave me medication for a chest infection and ear infection what i new i had and was getting worse.

There isnt anything you could have done ypu were brilliant

Doncaster Urgent Treatment Centre 2022-04-14 Person 5 5 0

Asthma from age of 32 non smoker and anxiety

I mentioned to the male receptionist that there was no hand towel in toilet in order for it to be replenished but was told it would have to wait till cleaners got in , maybe a supply under their desk would be good Used toilet roll to dry my hands Although I did notice the young girl went and put some hand sanitizer in there . So well done her for her initiative

Doncaster Urgent Treatment Centre 2022-04-14 Person 5 5 0

I was really pleased with the care I received. The Dr was lovely and all the staff who make it a pleasant experience.

N/A

Doncaster Urgent Treatment Centre 2022-04-13 Person 4 5 0

I was looked after well but did not get the treatment for my wound I needed and now 10 days later I will have to visit Utc again

I think my case could have had a second opinion

Doncaster Urgent Treatment Centre 2022-04-12 Person 1 5 0

I rang out of hours at 9pm Saturday. I was given a 2 hour call back time, 17 hours later the doctor decided to give me a call but only rang for 2 seconds. As I was unable to get my phone out of my pocket and answer within 2 seconds they hung the phone up. I rang back the out of hours and was told because I didn't bother answering that I had been struck off the list. I told them how ridiculous it was that they hadn't rang in the time slot and appreciate they are busy but 17 hours when told 2 hours is appalling. When I rang back I was offered an appointment 30 hours after my initial call. When I arrived at the appointment at the allocated time I was told it was told it was a 5/6 hour wait. At this point my own GP surgery would be open again. Absolutely terrible service and care provided by the staff working that weekend. There is no wonder at all that a&e and 999 are so busy with stupid jobs that out of hours could deal with. This is clearly a contributing factor that emergency services are so stretched. I was clearly called for a very short period of time to be struck off the list and it's not acceptable. This service and GP surgeries in general are all about as much use as a chocolate fire guard.

Respect. Honesty. Don't work on an appointment basis is you can't stick to it. Don't make further appointments when already 6 hours behind. Call back for longer than 2 seconds, try calling again if no answer. Don't tell patients they need to be spoke to within 2 hours then call 17 hours later.