Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-04-19 Person 2 5 0

I was disgusted with the time taken to actually receive a returning phone call after phoning up at 10.45am in the morning to be told I would receive a phone call from out of hours doctor within 2 Hrs and not to receive A call I made a follow up call At 5pm to be told that the doctor had phoned me and no one answered so they closed my case (no one phoned my landline or mobile ) I was reassessed and told I would receive a phone call within 2 hrs yet Again no phone call I phoned again at 9.30pm and was reassessed again and told that because I had made multiple phone calls my wait time would be halved To 50% 1hr and at 10.30pm no phone call ….. I then received a phone call at 2am the following morning Asking wha the problem was I explained and the doctor said can u get to Doncaster royal infirmary? I said yes ,,, he said how long will it take you ? I said prob about 20mins …. The doctor then said I will see you in the next 20mins if your not here I will cancel your appointment….. I then proceeded to drive to the hospital …. In agony my husband can’t drive and he was at home with the kids ,,,,, a taxi wouldn’t have got me there in time …. When the doctor saw me at the hospital he said u have driven I said yes I had no choice you said if I wasn’t here in 20mins you would cancel my appointment? He said how have u drove your temp os 38.8 u are a strong lady !

May be it shouldn’t have taken 4 phone calls and no response I feel if I had been dealt with in the first place like I should have been instead of waiting a whole day for A phone call my infection may have not escalated Into a full blown kidney infection