Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-10-17 Person 4 5 0

See below

I was referred by NHS 111 who were extremely helpful & was given an appointment for 11am @ Doncaster hospital Emergency Treatment Centre. Unfortunately I wasn't seen until 2.30pm as there was only one doctor available, and some people waiting were being sent from Accident & Emergency without appointments which added to the waiting times. I found the whole experience to be quite chaotic, but no fault of the receptionist who had to deal with these people referred from A&E. The doctor was very helpful & gave me a thorough examination and diagnosis, so have only praise for the NHS who are under immense pressure to treat patients. Perhaps a ticket/number system might be better to keep patients informed & give approximate wait times etc? Many thanks

Doncaster Urgent Treatment Centre 2022-10-12 Person 5 5 0

Don’t know what you mean

Service was good and response quick after calling 111

Doncaster Urgent Treatment Centre 2022-10-12 Person 4 5 0

I do not have any conditions

Waiting time was longer than expected

Doncaster Urgent Treatment Centre 2022-10-11 Person 5 5 0

N/A

Nothing

Doncaster Urgent Treatment Centre 2022-10-11 Person 5 5 0

My treatment was exceptional from the first contact with the service. I had a telephone consultation with a nurse who was great and made me feel at ease. She booked me an appointment at the Urgent Treatment Centre later that evening, I was then seen by an advanced practitioner who was friendly and explained things thoroughly. He prescribed me with antibiotics and gave me further instructions for when I had finished the course. The care was above and beyond what I expected. Thank you.

I feel that on this occasion there was nothing that could have made my care and treatment better than it already was. Your staff are a credit to your service.

Doncaster Urgent Treatment Centre 2022-10-01 Person 2 5 0

We have attended twice, waited over 90 minutes on both occasions for our appointments despite them being booked hours before on the same day. This is to be expected in the current climate after 15 years of austerity I guess. Last week's visit was fine. Clean place, all staff thoroughly helpful and polite. The Dr we we saw was very thorough, listened, and referred us to the Children's Ward for further assessment. No complaints at all. Today however, my partner left, reduced to tears. This visit was for the same condition, a week later, which had shown no signs of improvement. After calling 111, Paramedics attended and we were advised to attend the Urgent Treatment Centre again by the paramedics and an OOH GP. The approach, number of checks, length of appointment time, and response by the Urgent Treatment Centre Dr today, was significantly different from our visit a week earlier for the same issue. My constructive suggestions are as follows in the respect of the Dr we saw on 01.10.22; -Please listen more and show a little more empathy and understanding of people's fears, especially with new born children. -Please familiarise yourself with the Yorkshire Ambulance Service "Self Handover Information for Patients", and how to access this database, and please read these fully in future when provided. -Please show a little more compassion and perhaps structure your question style so as to be less confrontational / dismissive in responses. We understand there is unsustainable demand, very long waits, and staff shortages which is not the fault of the NHS. However, when people have spent a full day attempting to be signposted to the appropriate department, it's rather frustrating to leave feeling you haven't been listened to and have burdened the NHS unnecessarily.

Doncaster Urgent Treatment Centre 2022-09-29 Person 5 5 0

The receptionist was very nice and pointed me in the right direction where I needed to go. The doctor and nurse were very welcoming and listened to me

Tge team you have are lovely they ate a credit to you

Doncaster Urgent Treatment Centre 2022-09-29 Person 5 5 0

The urgent treatment centre staff were very professional and had my health at heart. Moving to A&E was attempted via fast track however they weren’t helpful at all and started the full process again

Nothing all was great

Doncaster Urgent Treatment Centre 2022-09-28 Person 5 5 0

Good experience

None

Doncaster Urgent Treatment Centre 2022-09-28 Person 5 5 0

Because I had a very pleasurable experience and the solved my problem

Everything was good