Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-02-28 Person 1 5 0

N/a

Have more doctors on as the wait time was ridiculous when I had an appointment and also doctors should not be on their personal phone while with a patient

Doncaster Urgent Treatment Centre 2023-02-26 Person 1 5 0

Had a appointment time got out of bed to go to appointment still waiting 11/2 later 111 said urgent would call within a hour rang 4 hours later with appointment time

Stick to guidelines and appointment times in agony no painkillers on me due to been here waiting

Doncaster Urgent Treatment Centre 2023-02-23 Person 5 5 0

I was sent to A&E by the nurses from my work place. I was informed to go to the urgent treatment centre by a nurse at the hospital. The receptionist asked me to write my details down, this kept my detail’s private because the waiting area was close. The lady also advised me that it could be up to a 4 hour wait, not bad really for how busy the hospital appeared. Once I was called (approx.2hrs 15mins later), the doctor asked a few questions, took a urine sample, after a quick test, he returned to inform me that I had a uti. I also thought I had recently suffered with tonsillitis, it was strep throat. I only attended due to feeling dizzy and a very high blood pressure, I left feeling a lot better which I would say was because the doctor was listening to my symptoms, and acting on his knowledge. He was a really great guy, relaxed my nerves as soon as I entered his office, even had me laughing. I left with all that I needed, feeling like a weight had been lifted, and waiting in a chemist, in less than 4 hours. The service I received from start to finish was Exceptional. Thank you to the Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-02-20 Person 3 5 0

Long wait

The waiting time after being given a time to attend is terrible reception man ignorant but drs friendly

Doncaster Urgent Treatment Centre 2023-02-18 Person 5 5 0

Phoned about my granddaughter. The appointment time was upheld and the service was fab. There were 2 ladies on the desk who were very kind. The doctor was a fab lady who was so caring. Really impressed with the service- thanks to everyone

Doncaster Urgent Treatment Centre 2023-02-18 Person 2 5 0

Waited 9 hours for a call back and five hours in a room full of children poorly because there was no doctor available to them in a and e., doctor didn’t have time to talk about the issues, tablets given have not done a thing. This system does not work.

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Doncaster Urgent Treatment Centre 2023-02-17 Person 4 5 0

The examination and taking of a full medical history was extremely thorough by Urgent Care, suggesting many possible diagnoses that needed further diagnostics. Communication was good, open and transparent between us and the doctor/practitioner we saw.

The initial assessment over the phone to get the appointment was so inflexible, it suggested a paramedic be called, which we refused. We just needed to see a doctor and get referred for diagnostics. The process fell down after then being handed over to A&E who did very little, incorrectly assumed food poisoning which went against what the Urgent Care appointment had identified and then passed us back to our GP. We then had to wait another 5 days to see a GP to arrange blood tests and stool samples, which could have been actioned by A&E or Urgent Care. We feel we wasted A&Es time and resources and we're just being bounced around the NHS. There's a huge amount of inefficiency, bad process and lack of information sharing between handing off patients between Same Day/ Urgent Care, A&E and back to the GP.

Doncaster Urgent Treatment Centre 2023-02-17 Person 5 5 0

Because that is my answer

Nothing

Doncaster Urgent Treatment Centre 2023-02-17 Person 5 5 0

I do not have a long standing condition.

Waiting for over an hour late at night was hard but preferable by far to not receiving care

Doncaster Urgent Treatment Centre 2023-02-17 Person 1 5 0

I was told by 111 to go to urgent treatment centre asap waited for three hours and was told I needed blood tests and they could not do them had to go back to go also my sugars dropped asked receptionist if I could get any food or drink told to got vending machine had to suck sweets to stop going into hypo

Take bloods Offer a sandwich or fruit juice