Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-10-23 Person 2 5 0

I had an urgent eye problem & couldn’t get into the optician told to ring 111 - they assessed and advised to attend a&e urgently as symptoms experienced were similar to a retinal tear/detachment- I attended a&e & sent through to minor injuries- I advised them of my symptoms & the doctor tried to do a sight test but I am short sighted- so the test wasn’t accurate- Dr spoke to the ophthalmologist on call who seemed to dismiss my symptoms due to the eye test and told to see my optician this was early Sunday morning- I had to get an emergency appointment at the optician the following day meaning I had to take an unpaid day off work!! Thankfully the optician said I didn’t have a tear but urged me to go back to a&e if the symptoms worsened- however in view of my experience of feeling let down and dismissed I’m reluctant to do this- I’m likely to go back to the optician despite being at risk

I feel that the ophthalmologist should have listened carefully to my concerns and reviewed me that day I presented to a&e I had only had an eye test in June 2023 so wasn’t a normal issue with eyesight deteriorating I felt fobbed off and let down and spent time worrying if I would lose my vision when I shouldn’t have and then had to take an unpaid day off work as the optician appt is not a hospital/specialist appointment so I don’t get the time off work!! I am less likely to access a&e due to my experience

Doncaster Urgent Treatment Centre 2023-10-22 Person 5 5 0

Good

No

Doncaster Urgent Treatment Centre 2023-10-22 Person 5 5 0

N.a

Waited 6 hours for a call.

Doncaster Urgent Treatment Centre 2023-10-21 Person 5 5 0

Large external septic subcutaneous cyst

Nothing

Doncaster Urgent Treatment Centre 2023-10-20 Person 5 5 0

I didn't have to wait long to see the doctor and was very happy I got in to see doctor quick

Very quick to see me

Doncaster Urgent Treatment Centre 2023-10-20 Person 5 5 0

On Friday 13 October I was sent to your center from an out of hours referral. Your department didn't offer the service I needed, however, the staff at the emergency care unit was greatly helpful and took me to the A&E department, spoke to the relevant staff so I could be seen in a short time. I was transferred to Sheffield the following day and now I'm with the right team, receiving the best treatment for me. Thank you to your staff, I am know on the right path to recovery. Thank you!

I can't think of anything, you were great to me.

Doncaster Urgent Treatment Centre 2023-10-20 Person 3 5 0

The treatment I received was Fantastic how ever I had an appointment but still waited 2and half hour

Less waiting time

Doncaster Urgent Treatment Centre 2023-10-20 Person 2 5 0

I was given an appointment because I knew I was in need of help. I attended the Gp at the hospital before my appointment time as I was hotting wrse and couldn't urinate. He said he couldn't help and said needed to be in ae because they could give me the treatment I needed. I was taken through and just left. I waited and waited. As time passed I told the nursing staff that I was unwell and getting worse. I was told to take a seat again and wait. I did over an hour later I yet again told staff I was in need of help. Yet again told to sit and wait this happed a further time. 6 hours later I was shaking and my temperature had rocketed to 39.9 I found a doctor and when he saw what was happening to me he got me on a bed and started iv treatment. From first call to 111 at am Sunday my treatment in the doctors and ae was not good. I was very poorly and on drip of fluid and antibiotics for the next 4 days and discharged on Thursday evening. Im now back home and still recovering. I feel I was failed had the doctor in 111 been more forth coming with the fact I was in need of antibiotics to ae staff. It wouldn't have got to it being so severe.

The doctor in ae should have fully informed the staff and not just left me. If he did already inform staff then the staff in ae failed me.

Doncaster Urgent Treatment Centre 2023-10-20 Person 4 5 0

My answers above were purely related to the Doctor who I saw.

I had an appointment booked yet had to wait an hour to be seen. There was nothing to inform us of the delay and had to go to reception to ask. I am severely disabled and because of having 11 spinal fractures found having to wait overly long distressful. We should have been informed of expected wait time and my condition could have been taken into account.

Doncaster Urgent Treatment Centre 2023-10-20 Person 4 5 0

Was happy with the treatment received with was for my daughter

Nothing but glad I had appointment