Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-10-23 Person 2 5 0

I had an urgent eye problem & couldn’t get into the optician told to ring 111 - they assessed and advised to attend a&e urgently as symptoms experienced were similar to a retinal tear/detachment- I attended a&e & sent through to minor injuries- I advised them of my symptoms & the doctor tried to do a sight test but I am short sighted- so the test wasn’t accurate- Dr spoke to the ophthalmologist on call who seemed to dismiss my symptoms due to the eye test and told to see my optician this was early Sunday morning- I had to get an emergency appointment at the optician the following day meaning I had to take an unpaid day off work!! Thankfully the optician said I didn’t have a tear but urged me to go back to a&e if the symptoms worsened- however in view of my experience of feeling let down and dismissed I’m reluctant to do this- I’m likely to go back to the optician despite being at risk

I feel that the ophthalmologist should have listened carefully to my concerns and reviewed me that day I presented to a&e I had only had an eye test in June 2023 so wasn’t a normal issue with eyesight deteriorating I felt fobbed off and let down and spent time worrying if I would lose my vision when I shouldn’t have and then had to take an unpaid day off work as the optician appt is not a hospital/specialist appointment so I don’t get the time off work!! I am less likely to access a&e due to my experience