Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-04-06 Person 5 5 0

Dr was noce. Sorted me over the phone no dramas

Blackpool number not being there

Doncaster Urgent Treatment Centre 2021-04-06 Person 5 5 0

Nothing

Doncaster Urgent Treatment Centre 2021-04-06 Person 5 5 0

I am my Mothers carer and we were very happy with your service thank you

Nothing

Doncaster Urgent Treatment Centre 2021-04-06 Person 5 5 0

I’ve suffered with depression for the past 20 years and anxiety. The staff were aware and were amazing with me.

Service from the minute I called the NHS Helpline 111 was outstanding. No improvement necessary.

Doncaster Urgent Treatment Centre 2021-04-06 Person 4 5 0

Constant shoulder pain

Nothing

Doncaster Urgent Treatment Centre 2021-04-05 Person 1 5 0

The receptionist on arrival was rude. The doctor I spoke to on the phone was very good. I have recently been discharged after surgery for having a fungal sinus infection. When I spoke to the doctor on the phone I was reluctant to come in because it was so late and I had work in the morning but the doctor told me I needed to as the fungal infection could have spread to my ear and that I would be given pain relief. When I got there the doctor I saw had no knowledge of my conversation with the previous doctor and basically just told me to go back to my GP and wouldn't give me any pain relief. He didn't even look up my nose. It was very inconvenient to be dragged out of bed at that time amd convinced to go into the hospital only to receive no help. I don't understand how there was no continuity of communication between the doctor I spoke to on the phone and the one I saw. I was made to feel as if I was wasting the doctor's time when I had been convinced to go in. A very poor show. I am extremely angry about how this was handled.

Have polite staff on reception. There were many mother's in with their baby's who were clearly worried and it can't have been very nice for them to have been treated in such a manner. Also I'm sure the doctor who I spoke to on the phone must have made some notes about why I was coming in but these had clearly not been looked at. Overall it was a complete waste of time and very disruptive to my work week. No doubt this feedback will not be taken on board.

Doncaster Urgent Treatment Centre 2021-04-01 Person 5 5 0

I rang 111 and shortly after a doctor rang back who advised and booked me in to thenUTC. I was seen after a short wait but was treated very well and wouldn't have any concerns about using the UTC again if required.

I could have been seen straight away rather than having to wait but it wasn't a problem.

Doncaster Urgent Treatment Centre 2021-04-01 Person 5 5 0

The only concern raised at time. I has to go over my entire history and what had happened that evening when paramedics came to my address. The doctor could not access the records as not linked so was frustrating and time consuming. He then carried out all assessment procedures that paramedics had done surely the linking of systems should be made available to provide maximum service to all and to prevent repetition. I understand doctors want to complete their own assessments but not to have access surely should be made available. I was sent to ooh doctor then he sent me back to a and e. So again I had to go through it all again. !! Very frustrating system.

See above

Doncaster Urgent Treatment Centre 2021-03-29 Person 5 5 0

From the start the service was brilliant. I phoned on behalf of my mother and even from the start with the operator the care was brilliant.

None

Doncaster Urgent Treatment Centre 2021-03-29 Person 5 5 0

None of the above

The process from start to finish wash professional and well managed. More importantly I felt safe.