Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-03-29 Person 5 5 0

Most appropriate

All good

Doncaster Urgent Treatment Centre 2021-03-29 Person 1 5 0

I arrived at the clinic went to the reception to book in the bloke behind the counter didn’t have a clue what he was doing told me he was gonna get the lady to book me in 35 mins later still haven’t been shouted for my appointment I had already book in for so I went to the counter cause a little boy had been shouted in to find out they couldn’t even be bothered to book me in so I didn’t get seen at all to then be told the doctor won’t see me sorry but that is not my problem that ur colleague can’t do his job properly I needed that appointment as I’ve been having really bad headaches so then I phone 101 back to be told I have to go hospital ASAP to be sat there 8 hours to be told carry on what I’m doing taking paracetamol sorry but that just isn’t good enough especially when I’ve been having theses head aches for 3+ weeks as it is sorry but my service was absolutely shocking

Everything could be better

Doncaster Urgent Treatment Centre 2021-03-29 Person 5 5 0

I appreciated the effort they put into treating me.

Nothing to say

Doncaster Urgent Treatment Centre 2021-03-29 Person 2 5 0

Doncaster urgent care would not see me/treat me although I live in Doncaster. 111 had first directed me to Wakefield urgent care who were happy to see me but would be a 45min drive so gave me the Doncaster number to try. My GP is just over border into Nottinghamshire. Doncaster urgent care didn't have Worksop urgent care centre number so ended up starting again with 111. What a waist of time and resources to go through same questions 3 times. Finally sorted with GP at Bassetlaw hospital.

Better system of where to access if live in one area but GP in another. 111 asks for nearest large town so we said Doncaster, but they wouldn't see me.

Doncaster Urgent Treatment Centre 2021-03-29 Person 1 5 0

Anxiety and depression and also have non epileptic attack disorder

The staff were great and very helpful The doctor was very rude and literally shouted at us. I do not think any person should be treated in this manner.

Doncaster Urgent Treatment Centre 2021-03-29 Person 5 5 0

Very good caring and understanding staff.

Nothing my problem was dealt with just waiting on results

Doncaster Urgent Treatment Centre 2021-03-29 Person 5 5 0

I was seen by Emily and she made me feel like a person rather than a number. Emily listened to how I've been feeling and empathised with me. The receptionist was welcoming and kind and on observation very hard working. Adhering to covid 19 procedures and ensuring the areas were safe for both staff and patients. It felt like a calming area and everyone was seen quickly and promptly a far cry away from my experience in A&E a week prior.

Nothing to add.

Doncaster Urgent Treatment Centre 2021-03-22 Person 1 5 0

I don’t have a condition

Waiting times were ridiculous, the receptionist was rude and brash at times I was treated like I was imagining my pain and it was all in my head I was given inadequate pain relief I have never been treated with such disrespect. I had been suffering for days from a previous treatment I had been given but was told that there wasn’t side effects from the implant ! Wish totally isn’t true ! I felt belittled from a place I went for help.

Doncaster Urgent Treatment Centre 2021-03-22 Person 1 5 0

Nurse was not showing me care I felt lonely

Treat your patient better and listen to their pain issue

Doncaster Urgent Treatment Centre 2021-03-22 Person 4 5 0

I suffer with mild asthma

Rather than tell me to ask my GP to request bloods and ask my GP to refer to long covid why couldn't that be done then and there. I'm now still awaiting a call back from my GP since 8am. Service is dreadful with GP. I'm in alot of pain and need some follow up treatment but still having to wait for a call back. I could have went straight for my bloods this morning. Now having to wait again.